Technical Support Team Leader
GULF TALEED
Total years of experience :14 years, 11 Months
• Network setup and optimization
• Installing, configuring, and supporting network equipment including routers, switches and WAN accelerators.
• Network cable termination and testing.
• Procuring network equipment and managing subcontractors involved with network installation.
• Arranging scheduled upgrades.
• Work with stakeholders to define systems requirements for new technology implementations.
• Maintain application licenses.
• Maintain Elastix telephony system.
• Delegate duties and tasks within the IT department.
• Analyze customer support metrics and refine processes.
• Maintained the timely back-up.
• Maintain and update port distribution maps and tables.
• Conduct training and provide advice to administrative staff.
• Manage FortiGate firewalls, VMware & backup solutions.
• Develop and execute company policies.
• Mange Kaspersky Console . Installing on all PCs remotely from the server troubleshooting the AV issues.
• Manage AVAYA IP Telephones. (adding, disconnecting and manging call rights in the control panel )
• Making sure of the daily backup of ERP database, sales database, and HO database.
• Making sure that all links are up and running
• Keeping a log of all KSA connection info.
• Monitoring the backup links and prepare them to be up in case of any issue happens with the main links.
• Communicate with ISPs to make sure we have smooth connectivity with the branches.
• Creating Domain users and Emails for all employees.
work on Siebel software.
provide support remotely.
Connect, Configure and install ( Printers & Scanners ).
Monitoring users accounts and passwords on windows server 2003
Bachelor Degree in Business Administration
Associate degree in Information Technology System Support
