Sales Manager
Alghanim Industries
Total years of experience :13 years, 7 Months
Sales Manager in Alghanim Home Furnishing from March 2009 to till date
Responsibilities:
General
- Responsible for maximizing sale through effective supervision and providing highest level of customer service
- Following all instructions as requested by the Store Manager/management
- Being aware of all in-store promotions such as Sale, Double Saving, Special offers, credit facilities, Warranty, activities etc.
- Co-ordinate with merchandisers and visual team to organize the stock flow and visual impact
- Driving highest level possible standards within the store
- Following brand guidelines correctly to deliver good presentation within the department
- Delivering highest standard of in-store training and briefing staff on product knowledge
- Coordinate with back store for accurate goods flow/ replenishment
- Communicate to store manager/Asst. store manager about new ideas and issues to improve business
- Initiating, suggesting and operating strictly within budgets and reporting to Store Manager/Asst. Store Manager as required
- Providing the commercial reports up on the request of store manager
- Managing all the store management while the store manager is day-off or in another shift and ensuring all other departments are run correctly
- Driving an ethical and caring work concept
- Spending as much time on the shop floor as possible
- Having a sound knowledge of all store functions
- Arranging and holding the department meetings to update the staff and section heads
- Implementing and following company security and safety policies alongside the Store Manager
- Assisting with annual and probationary appraisals
- To recruit staff when and if needed alongside the Store Manager & HR Manager
- Working together with store manager to achieve the store target/budget
Sales & Customer Service
- Being the key driving force in ensuring optimum sales are achieved
- Conducting morning briefing to update the store team about the achievement, events, products etc.
- Motivating the staff in all level to ensure the full productivity of the team
- Being the key driving force in ensuring optimum sales are achieved
- Being constantly aware of customers and their needs
- Ensuring that all customers are treated equally
- Scheduling the duty management for the department including Section Heads and staff
- Having an excellent and up to date knowledge of all products
- Communicating with Head Office about new products, display methods and general stock issues
- Conducting daily floor walk with VM and delegating the tasks with relevant departments. And ensuring that the tasks are completed within time bound
- Summarising and forwarding customer feedback from sales to the management/Head Office time to time.
- Working with stock control to ensure optimum movement of stock including fast and slow movers
- Always available whenever the customers are needed the assistance
- Coming up with self initiative to improve the sales and store standards.
Sales Supervisor in Alghanim Home Furnishing from Dec. 2007 to March 2009
- Responsible for maximizing sale through effective supervision and providing highest level of customer service
- Driving highest level possible standards within the store
- Following brand guidelines correctly to deliver good presentation within the department
- Delivering highest standard of in-store training and briefing staff on product knowledge
- Coordinate with back store for accurate goods flow/ replenishment
- Communicating with merchandisers/buyers to ensure the proper goods flow, price issues, quality issues etc.
- Submitting to the sales manager and head office
- Communicate to sales manager about new ideas and issues to improve business
- Providing the commercial reports up on the request of sales manager
- Being aware of all in-store promotions such as Sale, Double Saving, Special offers, credit facilities, activities etc.
- Conducting morning briefing to update the store team about the achievement, events, products etc.
- Motivating the staff in all level to ensure the full productivity of the team
Store Manager in Mothercare, M H Alshaya Co WLL from 2005 till 30 Nov 2007
- Driving sales and exceeding budgets through effective management and providing highest level of customer service
- Ensuring stock is under control and achieving the defined stock loss targets set by the company. Actively implementing any additional opportunities to reduce stock loss
- Driving highest standards within the store by strong visual impact
- Initiating high standards within the store by in-store training and development of staff in various areas of business which also includes evaluating staff on the basis of their performance
- Communicating with merchandisers to ensure the proper goods flow, price issues, quality issues etc.
- Providing the customer/staff feedback time to time to the management/head office to improve the business
- Arranging the deliveries of kids furniture to ensure that the customers receiving their goods on time
- Conducting weekly training session without fail to ensure the productivity of the team
- Arranging and organizing all in-store promotions such as Sale, Special offers, Occasional promo etc.
Asst. Store Manager in Mothercare, M H Alshaya Co. WLL from2002 Jan to 2005 Nov
- Assisting the Store Manager and supervising the department to maximize the sale within the store by stock loss issues and price sensitivities
- Following brand guidelines correctly to deliver good presentation within the department and maintaining high standards
- Delivering high standards of in-store training and briefing on product knowledge. Identifying staff with potential and allocating additional responsibilities to further their development
- Communicating to senior management about ideas and issues to improve the business
- Communicating with store manager/merchandisers to ensure the proper goods flow, price issues, quality issues etc
- Providing the customer/staff feedback time to time to the management/head office to improve the business
BA: Calicut University, Kerala, India
- Pre Degree: Calicut University, Kerala, India
- S S L C: High School Chalavara, Palakkad, Kerala, India