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Naser alhabib, Supply chain customer service modern trade and E-come Manager

Naser alhabib

Supply chain customer service modern trade and E-come Manager·mondlez Arabia

Saudi Arabia

Higher diploma, computer science

Work experience

Total years of experience: 20 years, 9 months

Supply chain customer service modern trade and E-come Manager

January 2025 - Present

mondlez Arabia

Jeddah, Saudi Arabia

January 2025 - Present

Manage relationships with key modern trade and E-Come customers (e.g.,
Carrefour, Panda, Danube, Lulu, Amazon)
 Conduct regular business reviews with customers.
 Ensure high customer satisfaction and service excellence
 Oversee order processing, delivery scheduling, and fulfillment.
 Ensure On-Time In-Full (OTIF)and CFR performance meets company
targets.
 Monitor stock availability and prevent out-of-stock issues
 Track sales performance and service KPIs.
 Prepare weekly and monthly reports.
 Analyze sell-in/sell-out data and recommend improvements
 Work closely with Sales, Supply Chain, Logistics, Finance, and
Marketing.
 Resolve pricing, billing, claims, and deduction issues.
 Support forecasting and demand planning activities.
 Lead and develop customer service team members.
 Set KPIs and monitor team performance.
 Improve processes to increase efficiency and reduce costs
Company industry:
FMCG
Job role:
Logistics and Transportation

Supply chain Order To cash Specialist & Analysis

January 2020 - February 2026

Mondlez international

Jeddah, Saudi Arabia

January 2020 - February 2026

The role was to manage a team, for handling, highly diverse & strategic portfolio of customers ranging from Traditional Trade to complex Modern Trade located across Saudi Arabia. This customer's generated annual revenue of $300+ million. Main Objective was to implement effective, committed customer service levels to keep the business profitable & on track.
Managing End to End Supply chain responsibilities to deliver perfect order to a highly diverse and strategic portfolio of Mondelez Customers. Bringing operational efficiency to the processes
Company industry:
FMCG
Job role:
Logistics and Transportation

Customer Service analyst

January 2018 - September 2021

Mondelez Interational CO

Jeddah, Saudi Arabia

January 2018 - September 2021

Daily report for the failed orders in the system.
Daily Report for the customers data (change/new)
Follow-up with PIPO & Delisted items with Demand team and Production team
Create customers profile in the system
Managing customers master data follow with master data team.
Daily meeting with logistics team to maintain issues about risks and solve it.
Follow-up with incoming shipment from port to transfer to DCs
Follow-up with stock availability in all warehouses.
Solve invoicing issues.
Inventory management.
Arrange and Present logistics performance in weekly meeting.
Analyze rejections in orders and items.
Analyze reason rejection by customers and region
Managing Reason code for orders
Company industry:
FMCG
Job role:
Logistics and Transportation

OTC Specialist

February 2016 - December 2017

Mondelez Interational CO

Khobar, Saudi Arabia

I found this job using Bayt.com

February 2016 - December 2017

Order process management.
Daily shipping delivery Plan.
Daily Report for new orders in the system to check credit limits.
Return orders management
Company industry:
FMCG
Job role:
Logistics and Transportation

Customer Service OTC Specialist

January 2013 - September 2016

Mondelez Interational CO

Khobar, Saudi Arabia

I found this job using Bayt.com

January 2013 - September 2016

Order process management.
Daily shipping delivery Plan.
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

warehouse mangment supervisor

February 2009 - December 2013

IATCO

Dammam, Saudi Arabia

February 2009 - December 2013

FEB-2009 - DEC-2013
WMS SUPERVISOR, IATCO
Communicate with IRA team on daily basis to monitor picking, receiving and shipping
Reviews reports and audit all operations regularly
Training Employees on SAP System and Exceed System Projects P&G, Abyat and Henkel.
Managing Damages in W/H
Managing SAP System
Managing inventory and insure all data correct and reflect in SAP
WMS Excess System
Review root cause analysis and corrective preventive action for accident reports and pending recurring issues.
Control for Receiving, Shipping, Inventory, Picking and in System
Daily Report about the Excess and Shortage in System
Daily Report about QC, Totally Stock, Receiving, Shipping, Handling Damages and Utilization W/H
Managing all orders and follow up allocated, picking and shipping W/H
System creation for Receiving/ Picking / Shipping of P&G products
Hair Care, Home Care, Fabric Care with Quality Management
Part of Core Operations
System Operator for time driven P&G operations receiving, shipping, picking and put away
Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

pipe fitter

July 2007 - January 2009

Consolidated Contractors Company - Saudi Arabia

Saudi Arabia

July 2007 - January 2009

welder inspection
Company industry:
Oil & Gas
Job role:
Manufacturing

welder

September 2005 - February 2007

Arabian CB&I Limited

Saudi Arabia

September 2005 - February 2007

Company industry:
Industrial Production
Job role:
Oil and Gas

machine operator

January 2001 - April 2001

Gulf gard

Saudi Arabia

January 2001 - April 2001

Company industry:
Manufacturing
Job role:
Manufacturing

Education

NCC

January 2007

January 2007

Higher diploma, computer science

Saudi Arabia

GPA (point): 1.79 out of 5

GPA (point): 1.79 out of 5

Computer Science

Skills

SQL
Expert
SQL
Expert
PIP
Expert
PIP
Expert
Java
Expert
Java
Expert
Oracle
Expert
Oracle
Expert
Program Design
Expert
Program Design
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
SHIPPING
Expert
SHIPPING
Expert
DELIVERY
Expert
DELIVERY
Expert
INVOICING
Expert
INVOICING
Expert
LOGISTICS
Expert
LOGISTICS
Expert
PROCESS MANAGEMENT
Expert
PROCESS MANAGEMENT
Expert
QUALITY CONTROL
Expert
QUALITY CONTROL
Expert
RECEIVING
Expert
RECEIVING
Expert
SAP
Expert
SAP
Expert
Logistics Management
Expert
Logistics Management
Expert
Warehouse Management
Expert
Warehouse Management
Expert
Supply Chain Management
Expert
Supply Chain Management
Expert
SQL
Expert
SQL
Expert
PIP
Expert
PIP
Expert
Java
Expert
Java
Expert
Oracle
Expert
Oracle
Expert
Program Design
Expert
Program Design
Expert

Languages

Arabic
Native Speaker
English
Intermediate

Training and Certifications

Training
• Course BI Training & Discussion-Key Focus on CFR Calculation
Mondelez
Generation Project
SNS
Wms Exceed Course. as receiving , Shipping, Inventory, Picking and Monitor System
IATCO
English Course
IATCO
SAP Course
IATCO

Hobbies

  • Reading, typing, communication skills and watching movies