Personal Assistant & Development
Guardian Insurance Broker
Total years of experience :15 years, 2 Months
• Verify insurance eligibility, as well as record any medical charges and other payments or adjustments, identify sales leads, pitch goods or services to new clients and maintain a good working relationship with new contacts, develops effective working relationships with internal and external clients.
• Standing in for their manager in their absence.
• Acting as a first point of contact: dealing with correspondence and phone calls managing diaries and organizing meetings and appointments, often controlling access to the manager/executive.
• Booking and arranging travel, transport and accommodation and organizing events and conferences.
• Reminding the manager/executive of important tasks and deadlines.
• Managing databases and filing systems
• Implementing and maintaining procedures/administrative systems, liaising with staff, suppliers and clients.
• Collating and filing expenses.
• Typing, compiling and preparing reports, presentations and correspondence.
• Oversee insurance claims to ensure fair dealing and satisfaction.
• Fulfil all policy requirements.
• Implement new policies and procedures.
• Provide customer support ensuring all queries and complaints are handled and resolved in an effective manner.
• Customer documents verification and processing.
• Reimbursements processing and Management.
• Efficiently monitor of turnaround time for each application, endorsement, and issues.
• Coordinating with deferent departments to process applications.
• Attaining expert knowledge in products and service update.
• Providing assistance to customers on products and services offered.
• Communicating courteously with customers via deferent platforms.
• Handling customer complaints and major incidents.
• Producing documents, briefing papers, reports and presentations.
• Participating in seminars and workshops to further updates job knowledge.
• Making sure that all polices & plans comply with company guidelines, standards and regulations.
• Participating in seminars and workshops to further updates job knowledge.
• Making sure that all polices & plans comply with company guidelines, standards and regulations.
Assistant Section Head & Al Ain Buffering (Team Leading)
• Handling transactions and providing customer support for over 400 corporate accounts, following up on a variety of cases and issues raised by clients.
• Handling all health insurance transactions and inquiries for key-client accounts while operating from key-client premises.
Answering telephone calls.
* Preparing power point presentations.
* Maintaining diaries.
* Arranging appointments.
* Documents management.
* Organizing meetings and talking minuets of
meetings.
* Booking transport and accommodation.
* Liaising with staff, suppliers and clients.
* Preparing letters, presentations and report.
• Promoting new and existing telecommunication services
• Marketing campaign.