Human Resource & Administration Manager
ALAMEDA COUNTERACTION COMPANY
Total years of experience :18 years, 6 Months
• Developing, documenting, and periodically updating HR and administration policies and procedures
• Leading the development and implementation of manpower planning and career path development.
• Administering the formulation of recruitment, testing and selection policies and programs and ensuring the application of equal opportunity principle.
• Monitoring internal job posting programs and ensuring their effectiveness.
• Ensuring availability and periodic maintenance of job descriptions by coordinating with department managers to know of any changes in the duties and responsibilities for the current positions, and developing job descriptions for the new established positions.
• Supervising the preparation of statistical reports regarding applicant flow, selection, promotions, transfers, terminations and turnover and recommending remedial actions when needed.
• Monitoring the implementation of training policies and programs and administering training needs analysis and assessment, and accordingly supervising the preparation of annual training plan.
• Supervising the coordination with training centers and universities regarding training courses and programs either inside or outside Saudi Arabia, and supervising the selection and negotiation with training vendors to get the best deals.
• Supervising the development of internal training programs for new employees to get familiar with policies and procedures.
• Managing tasks related to the personnel for the employees, this includes attendance, circulars, salaries, vacations, performance appraisal, incentives, awards, warning letters... etc. in addition to the issuance of all employees' working permits, residence certificates, passports renewal, licenses renewal, visitors visit visa, and other formal papers related to the employees.
• Analyzing statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of company's personnel policies and procedures.
• Selecting and negotiating with health insurance agencies to get the best deals, this would cover all employees.
• Maintaining knowledge of legal requirements and government reporting regulations affecting human resources functions and ensuring policies, procedures and reporting are in compliance as well as consulting legal counsel to ensure that policies comply with applicable labor laws.
Setting department plans and programs:
• Setting department plans and programs as part of the division plan in order to achieve the division functional strategies
• Setting the budget for the department as overall and organizational entities under supervision in particular with the participation of the organizational entities under supervision to be submitted to the Direct Supervisor for review
• Defining and executing plans for development and increasing productivity for the department and supervising setting these plans for each of the organizational entities under supervision
• Controlling the financial performance of the department and keeping it within the set budget
• Controlling the technical performance of the department and setting Key Performance Indicators for monitoring the performance of the organizational entities under supervision
• Issuing regulations, technical and administrative decisions in related subjects which complies with the approved authorities and responsibilities
• Conducting periodic meetings with subordinates for reviewing progress and work flow, discussing their suggestions and taking suitable actions accordingly
• Preparing periodic reports with respect to the activities and achievements to be submitted to the direct supervisor for review
• Specifying manpower requirements
• Identifying training needs of subordinates and evaluating the outcomes of the training courses
• Following-up employee affairs including vacations, leaves ...etc
• Conducting performance appraisals for subordinates according to scheduled plans and recommending necessary action
• Small Business Finance.
• Financial Statement due diligence.
• New Relationship
Riyadh, (Jan2014-Present)
• Sales Mentoring For 3 Products P.L-H.L-C.C (Plans/Achievements/Goals)
• Support Branch Sales and working to achieve the target.
• Prepare The Teams and The Plans to achieve the target.
Acting Branch Manager /Network Branches
Riyadh, (Aug2013-Jan2014)
• Sales Mentoring (Plans/Achievements/Goals)
• Handling all Operations issues in the branch (Validation all the transactions, New Accounts / Account Maintenance /issue Pin for ATM Card & Credit Cards)
• Monitoring the Service Quality of Branch CRR.
• Open New Sales Chanel (NCBD /LOANS /C.C)
My Family Relationship Officer /Network Branches (Deputy Manger)
Riyadh, (June 2012-Aug 2013)
• Customer Service (Open New A/C- Update - Add instructions)
• Sealing Loans / Credit cards/ Home Loan
• All the credit card transactions.
• Help our customer to solve any problem with any bank service.
ODST H.R Officer (Deputy Manger) Riyadh, (Oct 2011- June2012)
• Evaluate the Outsource Companies (costing/service)
• Chick all outsources staff (salaries / incentives)
• Support the Regional mangers (Hiring/Termination/ MIS Report)
Direct Sales -Team Leader (Deputy Manger) Riyadh, (Nov 2009- Oct 2011)
• Make The Sales Plans for My Team.
• Open New Sales Chanel.
• Sales Target Follow up.
• Solve customer's issues.
Business Development Officer (Deputy Manger) Riyadh, (Nov2008-Nov2009)
• Loan Scheme, Approved or Rejected a New Relations with each sector (Gov, Privet)
• Review our client Exceptions and approved or rejected.
• Make the targets for our sales dep.
SABB BANK 2008
Corporate Employment Benefit Services. Riyadh, (April 2008-Nov 2008)
• Facilitated variable and fixed annuity selling agreements between SABB and Clients.
• Communicated dealer information throughout the agreement process to all interested parties.
• Sales Supervisor. Riyadh, (Oct 2007- April 2008)
• Make The Sales Plans for My Team.
• Open New Sales Chanel.
• Sales Target Follow up.
• Solve customer's issues.
AMLAK International Company for real-estate development 2007-2008
SABB BANK
Riyadh, (May 2006 - September 2007)
• Supervisor Customer Service. Riyadh, (May 2006 - September 2007) Supervision of customer service staff and follow-up to the performance of the Branch during the financial year. Also I am the authorized person in the branch to sign any applications for the clients that I have.
• Operation Officer. Riyadh, (November 2005 - May 2006) Auditing and implementation of all applications for Loans / Credit cards.
International Academy for Management and Development Riyadh (April 2007) • Certification/diploma in management and development 6 Months
ALMUSTAKBAL SCHOOL Riyadh (February 2004) COMPUTERS Microsoft Word, Excel, PowerPoint, Lotus Notes, reports and design
