Sales Manager
Jazeera Airways
Total years of experience :20 years, 11 Months
1) Country Contribution:
•Take responsibility for the achievement of country contribution in all markets and enable the team to achieve their sales targets.
•Support the geographic expansion of Jazeera Airways
2) Budget Management:
•Manage the departmental budget.
•Establish a full suite of best practice processes and procedures to underpin the efficiency of the organization.
•Sales Conversion:
•Take responsibility for the optimization of on-line and off-line sales channels in order to increase look to book and sales conversion ratios
4.) Competitor Analysis:
•Organize a permanent scrutiny of competitor offerings. Provide competition analysis, and drive required change through the organization, positioning Jazeera competitively against the competition in the various areas and products.
5.) Develop tailor-made sales programs
•Implement corporate programs and other tailor made solutions for specific market segments
6.) Manage the Team:
•Provide leadership of the function overall, including the direction, development and motivation of a matrix team balancing the needs of the central and country teams
Duties and Responsibilities:
•Monitor & supervise all GHA’s activities before, during and after each flight.
•Ensure a safe and on time departure of all the company flights.
•Ensure smooth and punctual handling of the aero plan, passengers, baggage and cargo.
•Monitor station baggage performance and ensure an efficient baggage claim process.
•Professionally handle all customers complains and be proactive when dealing with them and enjoy the challenge of problem solving.
•Deal with passengers from different cultures and play the role of mediator between them and management to deliver their points of view and achieve their satisfaction.
•Provide all customers with seamless services.
•Coordinate with the OCC department to ensure the following:
•All flight documents are available for the operating crew and the concerned offices in the airport.
•Arrange to advise re-fueler with fuel figures at the time FLT briefing package is received.
•Ensure ATC FLT plan has been sent to the ATC briefing office.
•Close coordination between crew and OCC for any requires or notification.
Duties and Responsibilities:
•Supervises the completion of flight booking forms, change of details, and issue of flight ticket orders, using computers.
•Through periodic monitoring, supervises Agents conferring with customers by telephone in order to provide information about products and services, to take orders of complaints.
•Advising Agent regarding charges for services requested the collection of deposits or payments, and/or making arrangements for billing.
•Obtains and examines all relevant information in order to assess validity of complaints and to determine possible causes, such as extreme weather conditions.
•Referring unresolved customer grievances to designated departments for further investigation, keeping track of progress and informing the customer accordingly.
•Resolving customer’s service, billing complaints by performing activities such as adjusting invoices, refunding money, and offering free or discounted flight tickets.
•Organizing shift, approving change for individual agents, checking that adequate cover is available for anticipated call volume and calls in additional support advising the call center manager where appropriate.
•Helping set targets for individual agents, preparing productivity reports for individual agents.
Level Achieved :