Natalia Siverska

• Build friendly and trusting relationships with guests, creating maximum comfort and a welcoming atmosphere.
• Delivered exceptional guest experiences with focus on VIP guests.
• Identified VIP arrivals, preferences, and special requests; coordinated seamless communication across all departments.
• Provided personalized service and crafted memorable guest moments throughout the F&B journey.
• Managed guest feedback, resolved issues promptly, guest special request and ensured full follow-up.
• Assist to the guests with their concerns
• Monitored service quality, reviewed F&B processes.
• Collaborated closely with Front Office, Guest Relations, Housekeeping, Culinary and F&B teams.
• Analyzed guest history and behavior to create tailored experiences.
• Upheld safety, quality, and environmental standards in line with company policies.
• Maintained effective real-time communication during peak service hours to support seamless operations.

• Managing and supervising of daily routines
• Making weekly schedules, Monthly attendance list, Biometric attendance Report, inventory, requested reports from branch
• Training of new staff for Cafe standards, service, menu
• Giving instructions and monitoring if staff follow it
• Fluent in the cashier station
• Fluent with Bar station
• Taking care of following restaurant standards
• Making supplier orders and Purchasing
• Handle and resolve small operation issues
• Arranging daily sales
• Responsible for POS system update of items, recipes and prices
• Assisting Manager in her tasks
• Helping staff in all stations on Busy time

• Managing branch daily operation
• Managing and supervising of daily routines
• Training of new staff for Restaurant standards, service, menu
• Giving instructions and monitoring if staff follow it
• Making weekly schedules, monthly attendance list, inventory, requested reports from branch
• Fluent in the cashier station
• Fluent with Bar station
• Monthly plan subscriptions representative
• Advising of potential and new members about meals plans
• Taking care of following restaurant standards
• Controlling kitchen daily production orders
• Communicate with Home delivery companies regarding our dashboard (menu and issues)
• Handle and resolve small operation issues
• Arranging daily sales
• Managing Petty cash
• Helping staff in all stations on busy time
• Responsible for Restaurant Manager system update of items, prices
• Responsible for input all reports in the Focus system (daily sales/ production and dry orders from Central kitchen and CK Store)...