Natasa Lucic

April 2014 ‐ Present
Administration duties which include:
• Supporting line manager in day to day general administrative duties
• Streamlining and implementing administrative functions/systems
• Creating and maintaining databases
• Managing office supplies and petty cash expenses
• Information collation and completing weekly/monthly reports
• Office management duties
• Flights booking
Marketing support under the guidance of the Marketing Manager which include:
• Online market research
• Digital marketing for clients and in house events via web banners and emailers
• Managing the digital marketing calendar to ensure banners & emailers are
executed on time
• Assisting the Marketing Manager with the logistics for exhibitions, trade
shows, corporate events such as Golf days and conferences
Liaising with the production team, distribution, web designers and graphic
designers to ensure execution of projects

• Welcoming guests
• Ensuring customer satisfaction throughout the whole restaurant experience
• Thorough working knowledge of Electronic Point of Sale (EPOS)
• Collect payment and operate a cash register
• Serving food and beverages
• Helping to ensure the smooth running of guest’s requirements
• Ensuring that all that all elements are in order to secure a smooth and efficient
service
• Implementing policies and procedures as required under the guidance of the
management
• Training new waiting staff
• Ensuring familiarity with fire, health and safety regulations & following the
correct procedures

• Offer real estate consultancy
• Create, develop and maintain client portfolio
• Monitor and improve constantly client & property databases
• Design and execute a full promotion plan for each asset
• Investigate the market and use promotion techniques to attract potential
buyers/tenants
• Proceeds with all necessary negotiations with potential buyers/tenants
• Continuously monitor the market
• Coordinationwith agents in the field
• Follow up sales strategy and targets

• Handled medium segment customer contacts, inquiries and complaints
regarding products and services, financial issues and

• Greet Guests upon arrival
• Plan and coordinate the provision of friendly, efficient services to guests
• Schedule activities for guests
• Plan and coordinate all promotional activities targeting clients
• Trace relevant statistics about clients
• Coordinate and supervise all activities for guests
• Assist with check‐ins/check‐outs of guests
• Assist guests with airline bookings and reconfirmation's
• Assist all departments in being receptive to the needs of guests
• Assist staff with language and culture (English and Serbian speaking area)
• Attend recreation activities when necessary
• Plan and conduct group and function rundown meetings
• Assist in any other duties when required by the Front Office Manager
• Assist with translations (information: guest directory; menus etc.) as required
• Provide feedback from Guests to Front Office Manager for action

EDUCATION
School for Hospitality and Tourism

January2012 ‐ December 2012
• Training Junior agents on solution solving
• Monitoring efficiency of Junior agents
• Administrating the quality of service
• Ensuring that the customer service metricis are on target level
• Handled medium segment customer contacts, inquiries and complaints
regarding products and services, financial issues and