Clinical Services Manager
Person Centred Care and Support LLP
Total years of experience :29 years, 5 Months
for Person Centred Care and Support. Registered Manager and Nominated Individual. Responsible for ensuring all policies and procedures are in place and are updated and reviewed. Recruitment and retention of staff and induction and training. Responsible for the everyday running of the service, which includes, assessing new clients, supervising staff, managing rotas, liaising with MDT and families and carers; and attending staff and service user meetings. Ensuring all staff adhere to company policy and procedure, responsible for ensuring quality assurance, monitoring and maintaining excellent standards of care and completing audits to ensure compliance. Ensuring health and safety and risk management requirements are met and risk assessment, risk management and care planning and delivery is implemented to the highest standard. Liaising with commissioners, care co-ordinators, local authorities and potential referrers to ensure growth of the company and developing strategies and policies for service improvement .
Registered Manager and Nominated Individual. Responsible for setting up the new service, which included writing all policies and procedures, recruitment and retention of staff, organising induction, ensuring The Psanctum Practice achieved CQC registration within 5 months. Am responsible for the day to day operational management of The Psanctum Practice, managing the delivery of all clinical aspects of the CQC outcomes. Ensuring patients are cared for through the highest level of clinical competence and best practice. Managing and responding to complaints and adverse incidents. Establishing and maintaining effective communication with patients, relatives and professionals to contribute to the active resolution of potentially complex situations, conflicts and issues. Responsible for monitoring and maintaining excellent clinical standards. Providing professional and management supervision to nursing staff. Ensuring that health and safety and risk management requirements are met. Ensuring that all staff comply with Service policies and procedures and being responsible for the recruitment and retention of staff. Liaising with commissioners and potential referrers to the service to ensure growth.
Responsible for the management of nursing rotas, induction for all new staff and assessments on all new clients. Ensuring regular communication with the board, writing relevant reports and completing audits to ensure compliance and high quality service delivery. On call manager 7 days a week.
for Brevin Homecare
Providing 1:1 nursing care to patients in their own homes. Care planning, implementation and review. Liaising with families, carers and other professionals. Risk assessment and management. Working a ‘week on, week off' shift pattern.
Reason for leaving: Head hunted by another company.
in an Assessment and Brief Treatment Team in Westminster
Duties and Responsibilities: As clinical team leader: Responsible for supervising and appraising staff. Assisting the Team Manager with the day-to-day running of the team. Chairing meetings, liaising with other agencies, commissioners and stake holders. Deputising for team manager when he was away. Ensuring KPI's and targets were met, responsible for performance and sickness management. Ensuring the delivery of high quality services within the multi disciplinary team. Writing accurate reports, developing local policies and procedures. Supporting the staff team in a period of service redesign and utilised change management skills. Responsible for risk assessment and management and crisis management. Developing strategies and policies for service improvement.
of a CMHT in Weston-Super-Mare
Duties and Responsibilities: Supervision of the Community mental health ream, including admin staff and Consultants. Ensuring there was a system for supervision and appraisals. Chairing and attending all meetings including Governance and Pathway. Represented North Somerset in steering groups for service redesign and was a pivotal lead in setting up a duty service/single point of entry pilot for North Somerset. Ensured systems were in place to deliver good quality care and to ensure CQUIN targets and KPI's were met. Ensured good interface with other parts of the service including inpatient, home treatment, assertive outreach and early intervention, to ensure a seamless pathway between services. Ensured partnership working with other agencies, commissioners and stakeholders and worked closely with G.P's and IAPT to ensure a seamless step down for the service users. Facilitated inter agency meetings and chaired all safeguarding meetings for North Somerset. Promoted Recovery Focused practice. Adhered to all Trust policies and procedures, including disciplinary procedures, sickness and performance management and occupational health. Was responsible for the recruitment and retention of staff. Was responsible for health and safety of service users, staff and the environment. Ensured I was kept up to date with best practice and completed my personal development plan. Was part of the Managers on call rota for North Somerset. Reported to my service manager in a timely fashion.
Reason for leaving: Moved to London
CPN in a crisis team in Weston-Super-Mare working for The Avon and Wiltshire Partnership Trust
Duties and Responsibilities: Responsible for a small case load. Care assessment, implementation and review. Risk assessment and management. Worked as shift coordinator. Worked within the CPA framework. Provided a 24 hour service to patients as an alternative to hospital admission
Reason for leaving: Was promoted to Team Manager.
Responsible for a small case load. Care assessment, implementation and review. Risk assessment and management. Worked as shift coordinator. Worked within the CPA framework. Provided a 24 hour service to patients as an alternative to hospital admission.
Reason for leaving: Moved to North Somerset and needed to work closer to home
Registered manager for the service. Overall responsibility for the running of the service including rota management, ensured supervision needs of all nursing staff were met and was responsible for recruitment and retention. Ensuring business growth by regularly liaising with stake holders to increase number of referrals to the service. Risk assessment and management. Reported directly to the CQC and ensured all staff complied with company policy and CQC standards. Chaired meetings and had regular liaison with all professionals involved in the clients care and completed assessments for all new referrals. Was responsible for ensuring the company had all necessary policies and procedures and that the staff were compliant with these. Ensured all preferred provider documents were complete. On call manager 7 days a week.
Reason for leaving: Family issues.
Worked in my previous role.
Reason for leaving: was head hunted by a Domiciliary Agency in Gloucestershire
Bsc Honours in Mental Health Nursing, University of West of England.
worked in various group homes for Brandon Trust, Bristol. Worked my way up to home manager and managed a home for people with a dual diagnosis of learning disability and mental health from 2003-2004.
Duties and Responsibilities: Day-to-Day running of the home. Budget holder, clinical and management supervision, appraisal and rota management. Recruitment and retention of over 15 staff. Care planning, implementing and reviewing. Risk assessment and management, report writing, responding to adverse incidents, liaison with other professionals and services. Management of conflict and disciplinary procedures. Ensuring all staff complied with Trust Policy and Procedures and met the CQC standards.
Reason for Leaving: attended University.
DipHe in Learning Disability Nursing, University of West of England.