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Natasha Shibeko

head of department at the clinic·OAO Medex Mogilev

Belarus

Higher diploma, Faculty of History

Work experience

Total years of experience: 5 years, 2 months

head of department at the clinic

May 2021 - Present

OAO Medex Mogilev

Mahilyow, Belarus

May 2021 - Present

Service standards control: Development of communication rules for call center administrators and operators (courtesy, speed of response, ethics) .
Personnel management: Recruitment, training, motivation and scheduling of employees at the reception and in the waiting area
Working with feedback: Monitoring online reviews, reviewing claims and resolving conflict situations with patients
Analytics and reporting: Evaluating the department's performance by KPIs (for example, conversion of a call record, registration speed)
I have expert knowledge in terms of customer service, the specifics of technical support, call center business processes, optimization and automation of logistics processes. Directions: customer operations/customer service/ sales support.

Company industry:: Medical Clinic

Education

Kuleshov Moscow State University

May 2013

Higher diploma, Faculty of History

Belarus

Languages

English

Intermediate

Italian

Native Speaker