Division Manager ( Sales & Marketing)
Al Waseef Industries
Total des années d'expérience :21 years, 10 Mois
Business Development and Marketing.
Introduction of new product line and promotion.
Administered daily operations to ensure policies were adhered to and understood by sales staff.
Managed market expansion in Dubai, Abu Dhabi and Al Ain capturing prospective customers while strengthening regional reputation.
Developed and launched new production line and programs, designed new product catalogue resulting in 450, 000 Dhs/month additions to existing production line.
Directed recruitment/training/staff development initiatives to maximize productivity and revenue potential through development of sales team.
Led business development and expansion activities while finalizing strategic alliances and maintaining partnerships. Liaised and sustained healthy relations with key accounts.
Collating and arranging submittals like pre-qualifications and quotations for securing project approvals and for projects during submission of tenders.
Passed on updated process information to the staff. Liaised with customers and ensured high satisfaction levels were achieved through proper servicing & compliance with quality guidelines.
• Business Development and Expansion.
• Establishing alliance with 30 and above clients, some of them are leading contracting companies in construction field.
• Successfully grew the sales from 40 % to 55 %, delivering exceptional customer service in the sales territory.
• Evaluate and train other staff over Operations, Sales Targets, Customer Service and Build Relationships.
• Develop and implement sales plans and target penetrate construction market.
• Recommended product ideas supported by the construction, Retail and building industry.
• Provide executive level presentation at high-stake meetings with prospects, clients and technology/ channel partners.
• Work closely with product and services marketing: Channel feedback on product features and functions, trends, program needs, customer outreach programs and events.
• Business Development and Expansion.
• Building alliance and partnership.
• Key account relationship and management.
• Executive negotiations and presentations.
• Multi channel Product distribution.
• Work with Customer to ensure timely payments against invoice.
• Travel 60 % of time.
• Update process requirements given by Technical Support Group in United States (USA).
• Specialized in providing service to American customers.
• Providing update process information to the staff.
• Contact end customer, enquire service quality and service satisfaction.
• Marketing and introduce new products to the staff.
• Train the staff to acquire process knowledge.
Managed three retail stores.
High efficiency in customer service & facilities, Special Promotions.
Led a team of 21 with three store managers, to achieve sales targets and efficiency levels.
Looked after the maintenance of the shop, stock intake and updation of stock orders with regard to Food and Beverages and petroleum products (fuel, gas, oils and diesel).
Maintained staff rosters and job details.
Provided prompt responses to customer queries/ complaints.
• Providing better Customer Service and facilities
• Team leader for product marketing
• Marketing of latest mobile technologies in corporate sectors
• Out bound calls management.
• Solving Financial Issues of the customers limit upto $10, 000.
• Briefing the team of the latest technologies and products.
• Day to day financial reporting to the Head office.
• Helping the front end call centre associates.