ADMIN ASSISTANT AND CUSTOMER SERVICE AGENT
EMIRATES AIRLINES
Total years of experience :9 years, 7 Months
CUSTOMER SERVICE EXPERIENCE :
EMIRATES AIRLINES
AUG 2003-DEC 2009
~ WORKED WITH SKYWARDS AS A SENIOR CALL CENTRE AGENT.
Description:
Customer Retention / Handling Revenue / Skywards Bookings / Handling Customer Complaints / Working regularly with Cris ( Customer Profile ) / Mars (Emirates booking system) / Queues clearing / Clearing outstation queues, / Skysurfer enrolments / Retros crediting / Rapid Checks
-WORKED FOR RETROS DEPARTMENT FOR 6 MONTHS (SKYWARDS)
HANDLED RETRO CALLS / RETRO EMAILS / OUTSTATION EMAILS / handling queues / crediting retro in Cris / ‘‘worked w/o supervision for one month’’.
-WORKED FOR FULFILMENT FOR MONTH (SKYWARDS)
Returned mail, Emails, Queries from outstations
-WORKED WITH SKYSURFER FOR ONE MONTH
Handled Enrolment Forms / Skysurfers Scanning.
-WORKED IN THE MAILROOM FOR ONE MONTH (SKYWARDS)
Handled Faxes, Segregation of Faxes, Stamped enrolment forms received, Packages sent to different outstations.
-Correspondence
-Fax Handling
-Internet
-Customer Cheques
-Typing
-Comrade Accounting System
-Quotations
-Price Lists
-Petty Cash
-Export L/C Administration
-L/C Advising
-Vouchers Preparation
-SWIFT
-Handling Customer Complaints
-Priority Inspection Work Basis
-Documents Administration
-Documents Schedule Preparation
-Payments
-MIDAS postings
-Handling Documents
-Customer Service
-Scrutinization of Documents
-Legalization of Documents
-Maintaining Records
-Preparing Reports
WORKED ON TEMPORARY BASIS ON 2 ASSIGNMENTS
-BANK RECONCILATION STATEMENT
-PETTY CASH
-ACCOUNTS
INTERNSHIP DURING B.COMM
MAJOR SUBJECTS: BANKING N FINANCE ACCOUNTS OPERATIONS MANAGEMENT BUSINESS POLICY
MAJOR SUBJECTS ACCOUNTS FINANCE AUDITING INCOME TAX
MS-DOS MS-WINDOWS MS-WORD MS-POWERPOINT MS-EXCEL INTERNET EMAIL
MAJOR SUBJECTS CHEMISTRY BIOLOGY PHYSICS