Senior Sales Officer & Operation
Al Masaood Group
Total years of experience :15 years, 4 Months
Handel the customer queries efficiently.
* Provide complete details of the products to the customer and close the deals.
* Preparing quotations, invoices, receipt vouchers for (daily, weekly, monthly, & yearly) basis
and process to customers/clients for payment as per the terms and condition.
* Act as first point of contact for customer experience resulting to satisfaction, loyalty and
retention.
* Apply basic concepts and procedures of handling client’s complaints while meeting quality
standards.
* Keep records of customer transactions, details of inquiries, complaint’s comments and action
taken.
* Examine all relevant information to assess validity of complaints and to determine possible
causes.
Maintaining and developing strong, sustainable relationships with Front desk officers clients,
as well as corporate and direct clients.
* Gather market and client information, and following up with visits to develop new business.
* Provide consultation for clients on the services provided by the company.
* Preparing quotations, invoices, receipt vouchers for (daily, weekly, monthly, & yearly) bases
and process to customers/clients for payment as per the terms and condition.
* Develop and maintain an extensive customer database.
* Gathers and sorts the email addresses of the clients and ensure efficient and courteous
answering of telephone calls/emails/faxes and provide necessary information and
guidance or route them to appropriate.
* Assisting the Sales Manager in implementing sales strategies for the company, Carry out other
tasks when assigned by Company.
Reports directly to Deputy General Manager about the daily major activities.
* Schedules staff and client Meetings
* Creates and revises systems and procedures by analyzing operating practices, record
keeping systems, forms control, office layout, and budgetary and personnel requirements;
implementing changes.
* Resolves administrative problems by coordinating preparation of reports, analyzing data,
and identifying solutions.
* Completes operational requirements by scheduling and assigning administrative projects;
expediting work results.
* Consolidates project progress reports
* Handles customer complaints and resolve them with the effective manner.
* Coordinate with Accounts Department regarding leave request and ticket
encashment of the staff.
* Controls the reference number of correspondence and transmittal.
* Established and maintained a department centralized filling system and confidential
records.
* Assisting the Projects Department for technical and commercial proposals, submit online
tenders for government agencies, quotations, and proposals.
* (ZADCO, DEWA, NPCC, TOTAL ABK, GASCO, NDC, ETISALAT, ADDC, and ADNOC
* Contributes to team effort by accomplishing related results as needed
Sales & Marketing Executive
• Act as primary point of contact between clients, sales team and the employer.
• Analyzing and investigating price, demand and competition.
• Maintain the existing clients.
• Process sales orders accurately and timely.
• Communicate all sales activities to senior management, as to ensure maximum operational
efficiency and total customer satisfaction.
• Responsible for after sales activities; ensured that the customer service is at its best.
• Understand customer requirement, recommend appropriate products to home owners,
applicator, architects, consultants and retail dealers.
• Coordinate with the Production Department to ensure best service to the market.
• Give regular feedback on product and sales report to Sales Manager.
• Provide excellent customer service at all times and work as a part of team.
• Ensure that each customer’s needs are met with the goal of increasing sales.
• Maintaining the highest standards of appearance and personal hygiene in
compliance with the company guidelines, policy, and dress code.
• Coordination with the production team, handling clients and showroom customers.
• Updating the routine logs maintained for customer.
• Follow up on regular basis for commitments made for delivery.
• Time to time follow up the projects and enquire about their future requirements.
• Making analysis for achieving the target set and gives the best
Did 3 year Course of BBM ( Bachelor of Business Management)