Relationship Manager
U Turn Tax Refund LLC
Total years of experience :8 years, 2 Months
• Researching and finding new leads/ prospects by way of cold calling, networking and other lead generating methods.
• Analyzing customer profiles, gathering facts, listening to client needs, and providing recommendations.
• Developing Partnerships with referral partners and managing output.
• Using CRM to input and capture all data and activities relating to sales and relationship management as specified and required by management.
• Meeting individual sales targets concerning the number of: productive calls per day, meetings per week, signed contracts per month and handing over complete sets of documents for processing. Adapting to changes/ increases of targets.
• Completing and submitting daily, weekly, monthly or any other requested reports within the time specified by line manager.
• Negotiating rates and terms of agreements with clients and referral partners. Amending agreements for review and creating suitable proposals and presentations with minimum guidance.
• Ensuring all original contracts, certificates of status, registrations forms, initial invoices and other particular claim documents are collected once the given client has signed the agreement.
• Keeping up to date with product knowledge, studying material provided by training department as an when required.
Marketing and PR Activities:
• Working with Marketing and Communications Manager, covering the following areas -
- For Brand development activities
- For Participation in various exhibition, seminars, product promotions, and event to promote sales.
- Coordinate with various networks such as: Hotels, airlines, financial institutions, etc. to identify potential partners/ leads.
• Coordination with Client Service Team:
- Handover of signed client to CSE, introduction and brief.
- Follow up with CSE to ensure new client retrieval is booked and occurs.
- Assist in matters where queries/rejections/penalties occur, correspond with client.
3. Vodafone Qatar QSC, Qatar Sep 2008 - December 2010
a. Position: Field Supervisor Vodafone Money Transfer
(Nuqoud - Vodafone Partner)
• Mark awareness campaign about the use of money transfer through the mobile device.
• Train the customers to use the new facility.
• Support the staffs about the new product.
• Make sure the customers are satisfied with the existing system.
• Conduct some comparison studies about the features and disadvantages of the product through various surveys.
• Inform all the feedbacks to the reputed authorities.
• Organizing Cash out Event to promote the Cash Outlets, so that the customers get awareness about VMT and help them to know what the role of Cash Outlets is.
• Assigning Payroll customers, who mean the salary, will come through VMT account every month.
b. Position: Business Direct Sales Champion
• To accelerate and Monitor the Company Sales on regular basis.
• To monitor daily sales plans of individual sales executives, through documented reports.
• To ensure timely reporting, as assigned from time to time.
• To achieve monthly revenue and sales targets.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.
• Sells products by establishing contact and developing relationships with prospects; recommending solutions.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
• Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.
• Prepares reports by collecting, analyzing, and summarizing information.
• Maintains quality service by establishing and enforcing organization standards.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.
• Work as a team to achieve individual and group sales
• Develop sales strategies for the Company’s key business areas
• Build and improve the quality of business relationships with customers
• Develop and conduct training for new trainees
• Develop and execute marketing campaigns to customers
• Achieving monthly sales target
• Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to resolve application issues
• Generated repeat business through successful client follow-up