Network Manager
HDFC LIFE INSURANCE COMPANY
Total years of experience :14 years, 3 Months
Configuration of 1 gig Direct connect links (Transit Vif and Public Vif) for AWS migration. Setup of TGW and NGFW on AWS cloud. Establishing connectivity from HDFC Life branches to AWS.
Oversee the management of a team of outsourced operations resources. Provide oversight and direction related to network operations and implementations.
Manage day-to-day operational aspects of the organization.
Perform troubleshooting and fault analysis for escalated incidents.
Responsible for ensuring the maximum possible service availability, SLAs and performance. Ensures all network process documents are complete, current and stored appropriately. Creating and circulating status reports to stakeholders.
Deployment, Monitoring and maintenance of network monitoring, analysis and reporting tools. Review and oversee application of configuration changes via change control systems and processes.
Responsible for translating any new business requirements into technical specifications.
Prepare for engagement reviews and quality assurance procedures.
Evaluate new technologies, conduct POC and finalize the design for the new setup.
Create and execute project work plans as appropriate to meet requirements of the organization.
Arrange meetings with various service providers and vendors for discussion of the projects timelines and budget.
Drive Implementation projects of network devices like Routers, Firewalls, Switches, Load balancers and IPS.
Responsible for network performance, capacity management, Incident and Problem management. Ensure efficient management of service requests, incidents and operational issues in a timely manner.
Liaising with the vendor/partners to ensure seamless integration and coordination of tasks. Drive a process of continuous improvement based upon elimination of defects through pro-active and reactive root cause analysis and automation.
Conduct VAPT for all infrastructure devices and make sure that the vulnerabilities are mitigated and bring the system under compliance.
Working on various security tools such as Tufin, Fire-eye, NAC, Infoblox, etc.
Configuration of 1 gig Direct connect links (Transit Vif and Public Vif) for AWS migration. Setup of TGW and NGFW on AWS cloud. Establishing connectivity from HDFC Life branches to AWS.
Oversee the management of a team of outsourced operations resources. Provide oversight and direction related to network operations and implementations.
Manage day-to-day operational aspects of the organization.
Perform troubleshooting and fault analysis for escalated incidents.
Responsible for ensuring the maximum possible service availability, SLAs and performance. Ensures all network process documents are complete, current and stored appropriately. Creating and circulating status reports to stakeholders.
Deployment, Monitoring and maintenance of network monitoring, analysis and reporting tools. Review and oversee application of configuration changes via change control systems and processes.
Responsible for translating any new business requirements into technical specifications.
Prepare for engagement reviews and quality assurance procedures.
Evaluate new technologies, conduct POC and finalize the design for the new setup.
Create and execute project work plans as appropriate to meet requirements of the organization.
Arrange meetings with various service providers and vendors for discussion of the projects timelines and budget.
Drive Implementation projects of network devices like Routers, Firewalls, Switches, Load balancers and IPS.
Responsible for network performance, capacity management, Incident and Problem management. Ensure efficient management of service requests, incidents and operational issues in a timely manner.
Liaising with the vendor/partners to ensure seamless integration and coordination of tasks. Drive a process of continuous improvement based upon elimination of defects through pro-active and reactive root cause analysis and automation.
Conduct VAPT for all infrastructure devices and make sure that the vulnerabilities are mitigated and bring the system under compliance.
Working on various security tools such as Tufin, Fire-eye, NAC, Infoblox, etc.
Working as network engineer Level 2, providing end to end network support to customers across the globe.
Ensure 24/7 availability of the production environment.
Part of Customer Advocacy team, responsible for troubleshooting critical and highly technical issues of premium customers.
Point of escalation for Level 0 and Level 1 engineers within the team.
Communicate and work with global customers to establish network connectivity and resolve incidents.
Work with network vendors, data centre providers and internal teams to address customer requirements and resolve issues.
Interacting with the customers and service providers for major P1 incidents.
Handling escalations from L0 & L1 engineers and make sure that the issue is resolved with minimal impact to the customer.
Preparing MOP and impact analysis for major network affecting the production environment.
Preparing incident reports for major incidents and make sure that the customer is satisfied with the report.
Providing technical and process training to new team members.
Providing Level 2 network support to all the CDK offices.
Working on Cisco routers, switches and firewalls.
Working on tickets assigned through the ticketing system which involves routing, switching & firewall changes.
Troubleshoot connectivity issues between source & destination which involve ACL & NAT rule change, configuring VPN, troubleshooting on ASDM for failing communication
Preparing and implementing RFC/CRs, to fix the issues related to the tickets.
Building network configurations for new dealers using GRE over IPSEC tunnels, MPLS, etc.
Working on P1/P2 incidents/outages, as and when required.
Part of Data Centre migration team, responsible for migrating the sites connectivity from old ADP DC to new CDK DC.
Providing network support to various processes with WNS.
Coordinating with International and domestic ISP for WAN links across the globe.
Troubleshooting issues and providing resolution in a timely manner to minimize downtime.
Prepare RCA for any issue that was due to the network team.
Preparing network diagrams and project documentation for newly implemented projects.
Troubleshooting multi-vendor network devices such as CISCO (routers, switches and ASA) and Juniper (routers and firewalls).
Designed and deployed network from scratch for newly acquired customer, Expedia.
Managing more than 3600 branches spread across entire India.
Working with NAP engineers to resolve the issues related to the branch.
Troubleshooting and configuring CISCO Routers (3845, 3745, 1751, 1760, 1841, etc.)
Troubleshooting OSPF, IPsec VPN, ISDN, CISCO IP phones
Working on HP PI and NAS for extracting bandwidth utilization and to upgrade router IOS.
Take handover from the implementation team for newly setup branches. Verify the configuration, performance and harden the device.
Appointed as the HEAD of the FUTSAL COMMITTEE during the college SPORTS FEST 2008. Captained the college Football Team. Elected as the House Captain in 10TH Std Played football at interschool and intercollegiate level throughout. Addressed Seminars on VHDL and Vedic Maths during the college technical festival.
