IT Support Specialist/Document Control
Confidential
Total years of experience :17 years, 6 Months
• IT Technical support for hardware & software, Installation, Configuration, Troubleshooting.
• ERP Support, Configuration, Troubleshooting.
• Website & Email hosting configuration, maintenance & troubleshooting.
• PBX Support, Configuration, Troubleshooting.
• Data Extraction from client database.
• Letter/Document Drafting, Quotations, Invoicing, RFQ, Technical Submittals, Document logs.
• Daily IT Service & maintenance tasks, Installation, Configuration and Troubleshooting for Hardware and Software.
• Administration of Windows 2008 R2 Server, Active Directory, DHCP and DNS.
• Email services administration hosted on Google.
• Website hosting configuration, maintenance & troubleshooting.
• FingerTec Biometric Attendance & Access System Administration.
• PBX Configuration and Maintenance.
• Administration of Kaspersky Antivirus Total Security for Business.
• Network Support, LAN, WAN & VPN management.
• DBA tasks related to database design, management, monitoring, backup.
• Administration of existing ERP & HR system based on Oracle Forms 6i & Database 10g.
• Setup/modify parameters for system, users, transaction privileges, transaction rules, etc.
• User Training & Awareness.
• Act as first line support. Escalate issues to system vendor where required.
• Design & develop modules in Oracle Forms 6i Client/Server Architecture with Oracle 10g Database backend.
• Creating reports, extract data as per user requirement from database using different tools.
• Administering the procurement process for acquisition of a variety of commodities & services to fulfill the requirements.
• Preparing & assembling procurement documents and coordinate any required reviews to ensure consistency and accountability in procurements process.
• Identify potential vendors by employing various sources to ensure adequate competition.
• Reviewing requisitions, purchase orders and reports for accuracy and compliance with company policies.
• Provide guidance & training to lower staff in procurement processes.
• Supervising development and management of purchase orders in Oracle EBS R12.
• Coordinating with operational & technical team to devise delivery schedules and other supply chain activities.
• Collaborating with Client, Supplier, Construction & Technical team through ACONEX.
• Prepare RFIs, RFQs, Comparisons, Compliance Statements & Reviews.
• Provide functional & technical support, accept requests for assistance or problem reports from users & directly respond to the request. Co-ordinate & escalate issues to respective IT Support personnel where required.
• Developed a MS Access database to maintain Supplier information, daily correspondence, submittals and generate reports for status of materials.
• Preparing daily correspondence, Material Submittals and other activities using
MS Prolog document control system.
• Logging RFI’s, Submittals, Drawings, Issues in Oracle Primavera Contract Management (PCM) and keep track of the BIC.
• Archiving documents on Oracle WebCenter Content Management (ECM) System.
• Extracting data to create daily, weekly, monthly and quarterly ad-hoc and scheduled reports according to requirements of management.
• Supervise, facilitate & coordinate training of other staff in departmental procedures and functionality of various IT Modules including MS Prolog, Oracle WebCenter Content Management System and the Oracle E-Business Suite Sourcing & MSR Module.
• Coordinating the flow of information internally & with other departments & organizations.
• Installation, Configuration & Maintenance of Windows XP, Vista, Windows Server 2003.
• Administration of Windows Server 2003, AD, DNS, DHCP.
• Maintain & troubleshoot existing ERP with Oracle Forms 4.5 & Oracle 8 Database.
• New Module Development & Customization with Oracle Forms 6i & Oracle 8 Database.
• Internet usage administration through Microsoft ISA Server 2004.
• Maintenance & troubleshooting of PCs, printers and peripheral equipment.
• Customized Reporting using Oracle Reports & Crystal Reports 9.
• Perform data backups & system backup.