Customer Services Reprsentative
Ghazalan Services
Total years of experience :14 years, 11 Months
• Be an active member of back office responsible for processing client files and requests. Responsible to ensure smooth processing of assigned clients and their files.
• Oversee the completion of all relevant visas and immigration documents and ensures that they are received within the time limit set by the concern Embassy.
• Communicate with the other branches as well and handle their cases and clients also and ensure their file to be dispatched as per the commitment they made to the clients.
• Taking new sign ups from the Sales Managers and perform all related duties including but not limited to, Explaining the forms and document checklist; Educational credential/skills assessment processes, as the case may be.
• Helping the clients in completing forms and guiding them on related queries, including on documentation;
• Take full responsibility of assigned clients and ensure their satisfaction;
• Keep the clients updated as regards processing of his file, ensuring an on-time reverts and interaction at all times with the clients.
• Regular follow ups with the clients through calls and e-mail. Handling queries of Clients over the phone as regards forms and their documents.
• To acquire business customers i.e. act as hunters in the corporate sector and aggressively grow the business subscriber base of the company. Also responsible to concentrate on retaining business customers and to provide quality of customer services to corporate sector.
• Frequently visit Corporate Customers to maintain close business relationship in order to ensure that maximum knowledge is collected on the corporate customers. Forms joint teams with Corporate Customers to develop new products and services customized to their needs and identifies potential sales opportunities.
• Ensures that the service level of the customer is correctly identified and make necessary arrangements to provide services accordingly to increase Profitability, and Work to increase loyalty and reduce churn among the segment.
• Identification and addressing the unique requirements of the key segment industries to ensure that their satisfaction levels are met in order to increase revenue and profits
• Takes regularly follow up and business units where the Corporate Customer is located, to ensure that quality service is promptly provided.
• Ensure that all customer data is entered correctly and audited on frequent basis. Review customer’s profitability data to see the true value of customers. Takes full ownership of the pre-assigned group of corporate/ SME customers and ensures customer’s needs are met & satisfied.
• Establishes bond and relationship with the customer through friendly, respectful and professional interaction.
• Gains maximum customers knowledge through engaging in a dialogue, with the customer and builds customer profile. (i.e. Segment, network & type and number of products & services).
• Strong follow up about customers business and activities in order that suitable sale proposal can be made. Frequently visit his customers, explain new services/ ideas/ packages to them and obtain new orders
• Identify large sales (business opportunity) in potential and successfully conclude deals. Reviews the application and customer requirement, ascertains the correctness of the data and compliance with necessary formalities and understands the customer needs.
• Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls and ensure compliance with legal and ethical standards.
• Implementing international sales programs. Maintaining sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
• Responsible for deal origination, structuring, obtaining credit approvals and implementation of financial solutions for a portfolio of clients spanning the commercial banking clients. Evaluating credit/risk profile of companies and structuring suitable financial solutions for them including structured finance, project finance, off-balance sheet finance, acquisition financing etc.
• . Cross-selling products of the including treasury solutions, liabilities, Debt capital market solutions, Syndication, corporate advisory, investment banking, corporate finance, knowledge banking, etc. Focus on liabilities, transnational banking, and opportunistically look at lending for well-priced deals.
• Actively and consistently seek an opportunity to expand share of wallet of the customer base. Maintain ongoing contact with operations in order to ensure smooth delivery of transactions. Assist the Relationship Management Group in research and analysis on industries/clients/markets
completed Master of business administration major in Marketing from COMSATS Institute of Information Technology Pakistan in 2011
