Technical Support Engineer
Wipro Limited
Total years of experience :6 years, 5 Months
Worked on supporting various products of BY like Demand, S&O, and ESP for various regions like APAC (Asia- Pacific), EMEA (EUROPE), and NAM (North America).
Responsible for monitoring the jobs in CONTROL-M to ensure all the jobs run within given SLAs. Handling multiple Incidents which is raised by Demand planners from various regions and fiXing the batch issue if any occurred during regular batch runs.
Collaborate with cross-functional teams, including development and product management, to escalate-and resolve complex issues and ensure timely solutions.
Provide guidance and training to customers on using Blueyonder's software effectively and efficiently such as JDA DEMAND, JDA ESP, and JDA SNOP.
Maintain detailed records of customer interactions, issues, and resolutions in the support database for future reference Such as Knowledge Article.
Worked with the interfaces like SAP HANA to AZURE interface to BY applications like Demand, SNOP, and ESP. EXport the KPI report for the jobs with respect to all the regions like EMEA (EUROPE) and NAM (North America).
JDA ESP Implementation | Client-Price water house Coopers GmbH (PWC)
Led end-to-end implementation of JDA ESP for optimizing supply chain operations. Handled various user stories for Sprint deliverables during implementation.
Collaborated with cross-functional teams to gather requirements and design customized solutions. Worked on creating various pages and reports in BY ESP as per client requirements.
Analyze the client's existing supply chain processes and identify opportunities for improvement using the ESP module's functionalities. Develop optimized workflows to enhance supply chain efficiency.
Worked on various customization in BY ESP like creating different UOM structures, Sourcing data, etc. asper client requirements.
Conducted workshops and training sessions for users to ensure the smooth adoption of JDA ESP.
Managing alert monitors, conforming new orders (MRP, Manual, Cyclic & Re - order point), Convert planned orders to process orders, convert purchase requisitions in to purchase orders, perform pro- active Master Data validate check, Batch allocation, checking orders comments and updating sales orders on daily basis.
Collaborated with Demand Planners to review forecasting outputs and communicated key performance indicators (KPIs) to relevant team members.
Assisted in the development of the Demand Plan, aligning it with business needs and objectives. Led cross-functional efforts to optimize supply planning, including the S&OP process.
Identified supply constraints and worked with partners to enhance planning and service levels. Developed and tested various stock size, composition, and age profile options, recommending optimal stock models.
Implemented inventory strategies based on cost-benefit analysis to achieve short-term and long-term goals.
Set KPIs for inventory optimization, aligning objectives across stakeholders.
Preparing & presenting monthly suppliers reports such as OTIF, report, Inventory reports to provide insights and drivers for deviation from target for rolling 12 months by using SAP BW reports.
Collaborated closely with Demand Planners to understand forecast expectations.
Supported the creation of sourcing strategies to diversify supply sources and mitigate risks. Managed transportation logistics and optimized distribution networks for various cargo types. Conducted cost modeling and financial analysis to drive cost management and revenue optimization. Participated in network design studies and optimization initiatives to establish KPIs.
Monthly review and analysis of Business Plan Vs Latest Estimate (BP vs. LE) for remaining fiscal year. Work with in bound delivery team to resolve issues in providing COA’s or other necessary documents from supplier.
Follow up with respective stakeholders regarding various pending tasks such as; Delayed Purchase orders, Open orders, Pending approvals.
Quality Engineer
Releasing the production orders.
Reviewing the safety stock and maintaining the inventory for parts and products.
Working for the continuous improvement for the orders placed to increase the Delivery performance. Working with the inbound warehouse team and creating the ASNs as per the inbound warehouse team’s requirement.
Reviewing the stock and purging the old stock as to ensure proper storing as per company’s-standards. Working on the backlogs and clearing the pending orders.
Running daily business warehouse reports.
Working with the Internal Sales Team /CSR Team to review the open order requirement. Creating the drop shipments for the orders requested.
Providing Weekly, Monthly, Quarterly updates to Management on all projects.
Check Warehouse Performance and ensure to reach Delivery Performance to set Standards.
Interpret data, analyse results using various analytics techniques and provide ongoing reports and analytics
Graduated with a comprehensive understanding of mechanical engineering principles, including thermodynamics, fluid mechanics, materials science, and mechanical design. Developed proficiency in utilizing industry-standard software tools for engineering analysis and design, such as AutoCAD, SolidWorks, and ANSYS. Acquired practical skills through laboratory experiments, workshops, and hands-on projects, fostering an intuitive understanding of mechanical systems and their applications. Engaged in coursework focused on areas of specialization within mechanical engineering, such as dynamics and control systems, heat transfer, and manufacturing processes. Demonstrated strong problem-solving abilities through the successful completion of individual and group projects, including the design and optimization of mechanical components and systems. Actively participated in extracurricular activities and professional development opportunities, enhancing leadership, teamwork, and communication skills.