Assistant Manager Sales Operations
Unity Food Limited
Total years of experience :18 years, 8 Months
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Being Sales Operations Manager, I am responsible to ensure smooth and frictionless coordination between sales and supply chain team for efficient sales order management:
• Daily dispatch plan compliance, including arrangement of transport
• Rate negotiation with transporters
• Initiated conversion of Freight Bill from cash to credit to support working capital
• Complete traceability of pending orders along with its age analysis
• Daily review of demand, supply and inventory and communication of production plan by SKU
• SKU wise review of finished goods inventory and identification of slow-moving items
• Suggest discontinuance of SKUs based on underlying data and its analysis
• Suggest liquidation of near expiry stocks and comparison of reprocessing cost vis-à-vis discount
• Sales Invoice generation and verification along with gate pass and other related document
Being Sales Operations Manager, I was responsible to approach customers for sales of company’s products to industrial consumers, along with a smooth and frictionless coordination between departments to maintain service levels agreed with Customers:
• Maintain and update list of industrial customers by category i.e., Biscuit industry, Cake industry, Non-dairy industry, Snacks industries, Pickles & Mayonnaise industry, Chocolate industry etc.
• Propose business development plan leading to product trial runs and its approval by customers
• Manage relationship with customers along with close coordination with R&D and Productions teams
• Customer grievance and dispute resolution management
• Customer credit risk management including risk of B2B Oil booking and Accounts Receivable
• Customer Order Management and coordination with Supply Chain team
• Customer Accounts receivable along with discount management & control
Being Industrial Sales Operations Manager, I was responsible to maintain close liaison with industrial customers for generation of Sales orders, Oil booking along with its complete traceability and balance, Product price quotes in coordination with Industrial Sales Head. I am required to maintain a very close, smooth and frictionless coordination between departments to meet and exceed customer service level expectations.
• Close coordination with customer for setting up of credit terms & oil booking limit
• Coordination with customer for Oil booked, dispatches made, balance in hand etc.
• Verification of order received against booked oil, and dispatch plan agreement between customer and supply chain team
• Order release, dispatch plan and customer delivery acknowledgement management
• Balance reconciliation for Accounts Receivable & Oil Booked
• Dispute resolution and agreement with customer and company supply chain and finance team
• Follow up of Accounts receivable and age analysis to meet targets thereof
• Sales Invoice generation and verification vis-à-vis sales order and oil booked
• Implementing SAP S 4 Hana for Industrial Sales Operation and coordination with other IFFCO Group Companies for development of global template applicable on all countries
• Managing Demand & Supply meeting and coordination with customer and IFFCO’s oil buying arm for smooth and frictionless supplies
I was responsible for complete, accurate and timely accumulation and booking of data pertaining to marketing activities \{Consumer & Trade both\}, its analysis, budgetary control, verification and arranging approval as per applicable delegation of authority matrix. I was also entrusted to make presentation showing analysis in table and graphical forms.
• Data accumulation of Consumer and Trade Marketing activities
• By brand, by area segregation of Consumer & Tarde marketing expenses
• Verification of actual expenses vis-à-vis approved annual business plan and reporting deviations
• Generation of Management Reports on periodic basis for Marketing Manager and Country Head
• Review and verification of Marketing Accounts Payable and Settlement in coordination with Finance
• Review and verification of Distributors claims, Debit / credit notes, Trade offers & incentives etc.
Payroll handling of more than 22 departments, total employees 340.
Record Keeping for Incoming Inventory
Production Batches Record Keeping.
Ledger maintenance
Client identifying and contacting
Credit cards Sales