Process Manager
GfK Etilize
Total years of experience :25 years, 6 Months
• Created rich and compelling feature descriptions and web content, for 100+ Networking and Home Appliances categories in order to make data pages more attractive so that online shoppers can get a feel for a product before they buy it.
• Managed team of 15 members for restructuring 50+ categories for taxonomy and templates that result in a 40% increase in production, saving man hours and yielding increased revenue for the company.
• Delivered Office Supplies project to SP Richards (USA) by creating a new domain of Office Stationary, Supplies & Equipment and 100+ customized templates that added a million dollar customer to the company.
• Performed Category Required Analysis which results in the creation of new Industries and Categories for White Goods broadening the industry coverage and increasing the product pool by 100%. With 98% on-time delivery without compromising the quality.
• Delivered taxonomy integration, customized content, and import/export system to the largest Consumer Electronics retail store “Best Buy (USA)” under tight deadlines with 100% product accuracy.
• Maintained standardization of 200+ templates including coded values and compliance to global standards, production quality by daily monitoring the published SKU and data imported to the customer.
• Created and maintained 100+ Technology Documents to help provide an understanding of different technologies to the production team that helps 50% gain in the training process and saving man hours.
• Created and regularly updated Standards Documents for 200+ categories to maintain the production quality to 100% as per industry standards and meet the benchmark of customer satisfaction. Resulting in an increase in customer’s online sale.
• Performed analysis of 100+ categories for quality comparisons with competitors on a regular basis.
• Provided solutions for better Search Results and improved ‘One Line Descriptions’ that results in increased web traffic by 10% to 15%.
• Pre-sales support by doing competitor/gap analysis and market trends for 10+ customers to increase online sales by web layout designing and re-engineering.
• Project that includes creation and maintaining of the Cross/Up Sell for more than 400 categories belonging to Information Technology/Consumer Electronics domain.
• Managed Night Shift prototype project with 50+ employs that result in a 40% increase in production rate remaining within the present resources. The Company is now successfully running a night shift.
• Provided keyword search for 100+ categories for Office Supplies in a 2 days tight deadline.
• Trained more than 200 resources in groups or individually on Technology/Template/Search/Data Acquisition & Extraction to perform content production efficiently with maintaining overall quality.
• Ensure the delivery of quantity and quality of data produced and meet the conformance with the production schedule and quality guidelines.
• Coordinate with Production & Support Manager (PSM) the production schedule, Category, Manufacturer and SKU (product) priorities set by the customer.
• Communicate work prioritization and assign work schedule to TKEs (Technical Knowledge Engineer).
• Suggest, recommend and approve Taxonomy and template changes.
• Constantly monitoring and mentoring TKEs to produce the desired quantity without compromising on quality.
• Conduct research on the latest technologies and products under assigned categories and perform concurrency checks on published product data.
• Interviewed & Recruited resources to work on existing & newly created Domain.
• Administered Windows 2000 based Server and Windows XP based Workstations.
• Plan, design and Install different Windows based School Networks.
• Manage and Troubleshoot Networks.
• In-charge of LAN Structured Cabling at Different Sites.
• Configured Cisco 1601, 1750 & 2501 Routers, Cisco Catalyst 2924-XL Switch over DACCS and Dial-up.
• Installed Radio Modems (Access Point) between CubeXS ISP and different clients.
• Installation and troubleshooting Windows 2000 Server, Windows 2000 Exchange Server, Windows 2000 ISA Server, Windows 2000 Professional, WindowsXP Professional, Windows NT Server, Windows NT Workstation, Proxy Server, WinGate (Proxy Software), MDaemon (Mailing Software), Windows98.
Writing the Proposal, Quotation and providing the design of LAN and WAN setup for multiple clients that include Offices of Government of Sindh, Hoechst Marion Roussel Pakistan Ltd., Galileo Pakistan, Cupola Group, Warda Enterprise, Union Bank Ltd. & Bahria Foundation using Cisco, 3COM, Juniper Switches & Router.