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Nawaf Mufti, Contact Center Sales Manager

Nawaf Mufti

Contact Center Sales Manager

Banque Saudi Fransi

Lieu
Arabie Saoudite - Riyad
Éducation
Baccalauréat, Business Administration
Expérience
20 years, 6 Mois

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Expériences professionnelles

Total des années d'expérience :20 years, 6 Mois

Contact Center Sales Manager à Banque Saudi Fransi
  • Arabie Saoudite - Riyad
  • Je travaille ici depuis février 2015
Contact Center Operations Support Manager à Banque Saudi Fransi
  • Arabie Saoudite - Riyad
  • mars 2007 à janvier 2015
Contact Center BackOffice Support Officer à Banque Saudi Fransi
  • Arabie Saoudite - Riyad
  • avril 2006 à mars 2007
Contact Center Supervisor à Banque Saudi Fransi
  • Arabie Saoudite - Riyad
  • décembre 2004 à avril 2006
Contact Center Customer Service Representative à Banque Saudi Fransi
  • Arabie Saoudite - Riyad
  • décembre 2003 à décembre 2004

Éducation

Baccalauréat, Business Administration
  • à king Abdulaziz University
  • juillet 2014

International Business Administration

Diplôme, Industrial electronics and control
  • à Riyadh College of Technology
  • février 2003

Specialties & Skills

Contact Centre
+Endorse 0
Team Player
+Endorse 0
SADAD
+Endorse 0
Technical Support
+Endorse 0
Customer Service
+Endorse 0
Supervisory skill
+Endorse 0
Work in Shifts
+Endorse 0
Teamwork
+Endorse 0
Communication skill
+Endorse 0
Microsoft Office Applications
+Endorse 0
Management Skill
+Endorse 0

Langues

Arabe
Expert
Anglais
Moyen

Formation et Diplômes

Certified Professional Managers (Certificat)
Date de la formation:
January 2013
Persuasion and influencing skills (Formation)
Institut de formation:
Bena Center
Date de la formation:
January 2007
Contact Center Managers Development Program (Formation)
Institut de formation:
Alliance Human Performance development
Date de la formation:
January 2008
Visa Debit Branch Optimization Program (Formation)
Institut de formation:
Visa MEA
Date de la formation:
January 2013
FATCA Awareness Programme (Formation)
Institut de formation:
Banque Saudi Fransi
Date de la formation:
January 2014
Customer Complaints Awareness Programme (Formation)
Institut de formation:
Banque Saudi Fransi
Date de la formation:
January 2014
Service Excellence (Formation)
Institut de formation:
MSD Center
Date de la formation:
January 2007
Improving Banks Oprational Efficiency (Formation)
Institut de formation:
Saudi Human Resources Development
Date de la formation:
January 2015
Retail Banking and Mortgage Loans Fundamentals (Formation)
Institut de formation:
The Institute of Finance
Date de la formation:
January 2015
Credit Advisers Certificate (Formation)
Institut de formation:
The Institute of Finance
Date de la formation:
January 2016
Selling Skill (Formation)
Institut de formation:
ACE
Date de la formation:
January 2016
Business Writing (Formation)
Institut de formation:
Informa
Date de la formation:
January 2018
Presentations Skills (Formation)
Institut de formation:
Informa
Date de la formation:
January 2018
Lean Six Sigma Green Belt (Certificat)
Date de la formation:
August 2015
Valide jusqu'à:
January 9999
Retail Banking Professional Foundation certificate (Certificat)
Date de la formation:
June 2015
Valide jusqu'à:
January 9999
Credit Advisers Certificate (Certificat)
Date de la formation:
January 2016
Valide jusqu'à:
January 9999
Telephone Banking Security Awareness (Formation)
Institut de formation:
The Institute of Banking
Anti Fraud Awareness Programme (Formation)
Institut de formation:
Banque Saudi Fransi
Counterfeiting Detection (Formation)
Institut de formation:
Arabic research Center
Islamic Banking Training (Formation)
Institut de formation:
The Institute of Banking
Supervisor skills (Formation)
Institut de formation:
Merec Institute
Achieving Personal Excellence Workshop (Formation)
Institut de formation:
Apex Center
AML & Combating Terrorist Financing Training (Formation)
Institut de formation:
Banque Saudi Fransi

Loisirs

  • Reading about new Technology
  • Social Media
  • Swimming