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Nawaf Mufti, Contact Center Sales Manager

Nawaf Mufti

Contact Center Sales Manager

Banque Saudi Fransi

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Business Administration
Experience
20 years, 6 Months

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Work Experience

Total years of experience :20 years, 6 Months

Contact Center Sales Manager at Banque Saudi Fransi
  • Saudi Arabia - Riyadh
  • My current job since February 2015
Contact Center Operations Support Manager at Banque Saudi Fransi
  • Saudi Arabia - Riyadh
  • March 2007 to January 2015
Contact Center BackOffice Support Officer at Banque Saudi Fransi
  • Saudi Arabia - Riyadh
  • April 2006 to March 2007
Contact Center Supervisor at Banque Saudi Fransi
  • Saudi Arabia - Riyadh
  • December 2004 to April 2006
Contact Center Customer Service Representative at Banque Saudi Fransi
  • Saudi Arabia - Riyadh
  • December 2003 to December 2004

Education

Bachelor's degree, Business Administration
  • at king Abdulaziz University
  • July 2014

International Business Administration

Diploma, Industrial electronics and control
  • at Riyadh College of Technology
  • February 2003

Specialties & Skills

Contact Centre
+Endorse 0
Team Player
+Endorse 0
SADAD
+Endorse 0
Technical Support
+Endorse 0
Customer Service
+Endorse 0
Supervisory skill
+Endorse 0
Work in Shifts
+Endorse 0
Teamwork
+Endorse 0
Communication skill
+Endorse 0
Microsoft Office Applications
+Endorse 0
Management Skill
+Endorse 0

Languages

Arabic
Expert
English
Intermediate

Training and Certifications

Certified Professional Managers (Certificate)
Date Attended:
January 2013
Persuasion and influencing skills (Training)
Training Institute:
Bena Center
Date Attended:
January 2007
Contact Center Managers Development Program (Training)
Training Institute:
Alliance Human Performance development
Date Attended:
January 2008
Visa Debit Branch Optimization Program (Training)
Training Institute:
Visa MEA
Date Attended:
January 2013
FATCA Awareness Programme (Training)
Training Institute:
Banque Saudi Fransi
Date Attended:
January 2014
Customer Complaints Awareness Programme (Training)
Training Institute:
Banque Saudi Fransi
Date Attended:
January 2014
Service Excellence (Training)
Training Institute:
MSD Center
Date Attended:
January 2007
Improving Banks Oprational Efficiency (Training)
Training Institute:
Saudi Human Resources Development
Date Attended:
January 2015
Retail Banking and Mortgage Loans Fundamentals (Training)
Training Institute:
The Institute of Finance
Date Attended:
January 2015
Credit Advisers Certificate (Training)
Training Institute:
The Institute of Finance
Date Attended:
January 2016
Selling Skill (Training)
Training Institute:
ACE
Date Attended:
January 2016
Business Writing (Training)
Training Institute:
Informa
Date Attended:
January 2018
Presentations Skills (Training)
Training Institute:
Informa
Date Attended:
January 2018
Lean Six Sigma Green Belt (Certificate)
Date Attended:
August 2015
Valid Until:
January 9999
Retail Banking Professional Foundation certificate (Certificate)
Date Attended:
June 2015
Valid Until:
January 9999
Credit Advisers Certificate (Certificate)
Date Attended:
January 2016
Valid Until:
January 9999
Telephone Banking Security Awareness (Training)
Training Institute:
The Institute of Banking
Anti Fraud Awareness Programme (Training)
Training Institute:
Banque Saudi Fransi
Counterfeiting Detection (Training)
Training Institute:
Arabic research Center
Islamic Banking Training (Training)
Training Institute:
The Institute of Banking
Supervisor skills (Training)
Training Institute:
Merec Institute
Achieving Personal Excellence Workshop (Training)
Training Institute:
Apex Center
AML & Combating Terrorist Financing Training (Training)
Training Institute:
Banque Saudi Fransi

Hobbies

  • Reading about new Technology
  • Social Media
  • Swimming