IT Manager
Ramee Group of Hotels
Total years of experience :18 years, 1 Months
• Maintain, manage & troubleshoot Opera for Front Office • Maintain, manage & troubleshoot Micros POS for restaurants • Maintain, manage & troubleshoot Material Control for Purchasing & departmental requisitions • Maintain, manage & troubleshoot IDS for Back Office • Maintain & troubleshoot interface servers • Maintain, manage & troubleshoot Alcatel-Lucent Telephone servers and users • Managing, manage & controlling inbound & outbound activities & user acces through Sonic Wall firewall • Manage & assist issues with HRNET; HR & Payroll system • Respond to all users request and provide them with adequate support. • Maintaining all hardware and software logs updated as per departmental working procedures • Installation & maintenance of PMS, IDS, LAN, Wi-Fi & CCTV. • Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving. • Manage & troubleshoot server installed on VM • Managed & assisted in Infra upgrade and data migration from old to new servers
• Pre-Opening of the Hotel.
• Installation & setup of PMS; this property is using IDS.
• Setting up connectivity of LAN & Wi-Fi
• Setting up, configuration & maintenance of IPTV, IP based Telephone systems, VingCard.
• Integration of IDS with, Telephone Systems, CAS, VingCard, IPTV, Biometrics.
• Rectifying and resolving issues related to IDS, LAN, Wi-Fi, IP Telephone, ZYXEL Switches.
• Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving.
• Managing 5 Hotels IT operations & activities.
• Installation & maintenance of PMS, IDS, LAN, Wi-Fi & CCTV.
• Maintaining a sufficient inventory of all office and computer supplies.
• Maintaining all hardware and software logs updated as per departmental working procedures.
• Maintaining the documentation of all hardware configuration and inventory.
• Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.
• Respond to all users request and provide them with adequate support.
• Having a good knowledge of Property Management System, IDS, BioMetric System, Office Accounting System, All operating systems (Windows 7, 8, Server 2003, 2008 including Active Directory).
• Maintained all IT hardware and software for clients including Networking, servers, Windows 2003, 2008.
• Performed PC builds for clients using Windows 7, 8 with MS Office 2007, 2010, 2013.
• Maintaining, configuring and troubleshooting hotel base systems IDS, KOT Printers, Cabled & Network Printers
• Maintain Antivirus Servers, Data Backups retention, Exchange mailboxes and email archiving,
• Installation & Configuration & updating of Antivirus software’s.
• Training Staffs on regular basis on product refreshing
• Training F&B Staff on Food Safety & Hazard, Soft Skills
• Training FO Team on Telephone Etiquettes, Customer Service & Approach & Soft Skills.
• Training with Department Heads on Leadership & Qualities
1) Install, configure and troubleshoot PMS, POS, Material Control, (Back Office) SUN & Vision, Exchange Server, PayTRAX (HR Payroll), Time Attendance System, Onity Key card, FAX Server, etc…
2) Routing Static, Default & Dynamic Protocols.
3) Configuring VLANS.
4) Configuring Inter VLAN Routing using External and Internal Route Processors.
5) Configuring Router & Firewall (Secure Gateway)
6) Configuring WLAN ( Wireless Local Area Network)
7) Installation & maintenance of various Operating Systems and Software; MS Windows 2000, 2003 and 2008 Servers, MS Windows 2000 professional, XP, Vista, Windows7. Familiar with troubleshooting and disaster recovery techniques.
8) MS Outlook 2003 & 2007 configuration & troubleshooting.
9) Administration and maintenance of DHCP server, ISA server, HSM (with Nomadix box) server, IFC server, McAfee Antivirus server, etc.
10) Backup and restore the data using backup tools.
11) Installation, Configuration & Troubleshooting of network printers
12) Monitoring, installing and troubleshooting hospitality applications like Opera, Micros, IFC, Material Control, Onity Card Reader, etc…
1) Troubleshooting graphic issues
2) Updating graphic card's software and troubleshooting
3) Test computer compatibility & performance
4) Managing staff
1) Managing Computers within the network
2) Installation of OS, Network printers, Fax machines
3) Managing the Users, user rights & permissions
4) Troubleshooting issues with PC & Printers both Local & Network
5) Update Windows, patches, Anti Virus, etc...
6) Maintain Backup for all the computers...
1) Installation of Printer & Fax machines
2) Troubleshooting & Fixing issues with Printers & Faxes
3) Making aware of the new products of Modi Xerox, convince and get Purchase Order for the same
Distinction in Masters
Successfully completed Engineering with first class