Relationship Manager
Audi bank
Total years of experience :11 years, 4 Months
-Developing client's relationship within allocated portfolio in order to promote the bank's products and services, to increase the volume of deposits and profitability, and insure loyalty and customer retention.
-Building and maintaining relationships with clients and key personnel within customer companies.
-Approaching and Building rapport with SME clients
-Establishing new borrowing relationships for Business Banking (SME),
-Preparing the required credit and financial analysis as per the bank policies
-Spreading and analyzing financial statements, preparation of credit application and documentation
-Working closely with Account Managers and Sales Consultants
- Preparing new Payroll - retail offers to existing and prospect companies.
-Participating in events, dinners, official gatherings and other social activities to further develop personal relationship and increase social networking capabilities.
-Preparing and attending business meetings.
-Achieving client relationship targets and KPI's as set by branch management
-Escalating and resolving areas of concern as raised by clients.
-Updating the CRM of changes within clients
-Alerting the sales team to opportunities for further sales within key clients.
-Passing leads to sales team and following up on progress.
-Supervising other bank employees who communicate with his/her clients
-Following up branch's weekly target and setting s
-Lead, plan, train, and review the work of staff responsible for providing customer service functions and services; participate in performing the most complex work of the unit.
-Motivating and assisting personal bankers to achieve branch goals and helping them when needed.
- Encouraging and cheering Operation's Team to cross sell and send referrals to Personal Bankers.
-Communicating clear instructions to team's member and listening to their feedback.
-Facilitating problem solving and collaboration between team's member
-Following up branch's weekly target and setting strategic plan to achieve sales goals.
-Assisting in selling and promoting bank products and services to customers.
- Dealing with unstructured and complex customer problems and complaints related to the bank until the final resolution through coordinating with other team’s members
-Assisting and dealing with premium and VIP customers.
-Preparing and attending business meeting.
- Providing the customers by the full range of banking service such as Opening new accounts, credit cards and checkbook, issuing demand Draft, swift transfers, insurance etc… in a friendly and courteous customer approach.
-Provide constructive and constant feedback on improvement of products, services, process which may either reduce cycle time or costs or enhance customer satisfaction.
- Adhere to branch process and report deviation to the Branch Manager
- contact potential customers on daily basis and conduct outside calls to potential Businesses.
- Closely observe the competition and knowing the local market position on an ongoing basis.
- Improve on service levels at the branches & take ownership of customer complaint resolution.
- Deal with unstructured and complex customer problems & complaints related to the bank till the final resolution through coordinating with other team’s members.
-Authorized to grant Loans, Over drafts or any other facilities within prescribed limit under established criteria.
- Interacts with the branch manager on daily basis to understand new market opportunities and develop new business
- Reporting the past due report to the branch manager to control the provision which will effect on the branch profit and loss.
- prepare a trade finance operations ( L/Cs & L/Gs) and send it to the trade finance centre
-Preparing and attending Business Meeting
- Helping the Teller and the cashier supervisor if needed
-Processing a variety of customer transactions.
-Opening new checking and saving accounts.
-Introducing and selling a variety of products and services (insurance, car loan, personal loan, debit and credit cards, internet cards, etc…).
-Accepting utility payment as mechanic, TVA, all kind of taxes.
-Handling inward/outward clearing checks.
-Assisting customers in filling in various forms and applications such as opening an account, credit cards and checkbook, insurance etc… in a friendly and courteous customer approach.
-issues demand drafts.
-Preparing swift transfers.
- Filling in the transfers form with all information required : Beneficiary name, Amount, correspondent, transfer value date, ordering customer, A/C number, addresses for both customers and beneficiary, swift code, IBAN (for Europe transfers only), etc…
-Preparing Salary/payroll Voucher.
-Reconciliation of bank statement balance with cash book balance.
- Preparing the balance of congresses
- Organizing congresses of the LSA
-Preparing Congress balance
-Organizing meetings for the executive board of the LSA
- Identifying needs and/or plan to meet the set needs and goals/ objectives of a meeting.
- Developing agenda or meeting formats.
- Selecting or recommending sites.
- Assessing facilities.
- Arranging transportation.
- Coordinating activities of staff assigned to the meeting.
- Recruiting and training staff and ad hoc personal.
- Creating workable budget or prepare to work within specified budget.
- Developing timelines.
- Inspecting site and facility.
- Negotiating travel arrangements and hotel contracts.
- Negotiating with all related vendors.
- Providing mailers.
- Planning food and beverage functions.
- Negotiating prices.
- Interacting with speakers and VIPs.
-Coordinating between the executive committee of the society and members registered.
-Processing a variety of customer transactions.
-Opening new checking and saving accounts.
-Introducing and selling a variety of products and services (insurance, car loan, personal loan, debit and credit cards, internet cards, etc…).
-Accepting utility payment as mechanic, TVA, all kind of taxes.
-Handling inward/outward clearing checks.
-Assisting customers in filling in various forms and applications such as opening an account, credit cards and checkbook, insurance etc… in a friendly and courteous customer approach.
-issues demand drafts.
-Preparing swift transfers on the MT103 international system of transfers, from the queue 1, 2 & 3 till the final step by opening the internet line.
- Filling in the transfers form with all information required : Beneficiary name, Amount, correspondent, transfer value date, ordering customer, A/C number, addresses for both customers and beneficiary, swift code, IBAN (for Europe transfers only), etc…
Under masters in marketing. Expected graduation in summer 2021
Certification of attendance
Masters in marketing. Excepted graduation in summer 2017.