Operations Manager
JEITA COUNTRY CLUB
Total years of experience :31 years, 6 Months
Jeita, Lebanon
Management
• Established clear and consistent communication process between
the company and its customers
• Implemented all company›
s procedures aimed to ensure that the
best quality services are applied accross all staff activities.
• Positioned the company as a leading family destination for quality
leisure services.
• Handled all customer relationship and complaints; aiming to
enhance the customer experience by focusing on the best in class
service.
• Successfully completed the distribution of Tannoury group›
s estate
including the subdivision of Maaysra allotment (300, 000sqm) into
more than 213 parcels until the issuance of the deeds.
Financials
• Monitored together with the auditing firm the overall cost
performances of the group.
• Prepared, reported and chaired quarterly P&L review meetings with
the group board, including projections, analysis and risk assessment.
• Managed and approved expenses reports including all purchasing,
petty cash, labor costs, overtimes, cash flows, payments as well as
payment schedules.
Human Resources
• Managed new employements, salaries, bonuses, career plans,
adjustments and developments, including maintaining history of
reviews/legal/salaries documents in accordance with Human
Resources procedures.
• Managed all project staff assignments.
• Addressed personnel concerns and mentored staff
• Monitored and implemented personnel development and
educational programs, as appropriate to maintain motivational
levels as appropriate
• Stimulated new approaches and improvement techniques promoting
integrity and devotion into staff behaviour.
jeitacountryclub.com
EXPERIENCE 26 years and counting
leading the day-to-day
profitable management of the company›
s resources on all assigned
activities.
• Experienced Financial Manager involved in the services, real
estate, leisure and contracting business since 1992;
• Trained Executive Manager actively participating in the
development of long terms strategy planning for the growth of
the company.
• And a dedicated HR Manager, fulfilling a variety of administrative
tasks, employees relations, trainings, compensations, benefits and
appraisals.
+961 71 214 314
Handled all project commercial affairs including subcontractors
affairs, payments, accounting records, , payrolls, statement of
accounts and ledgers.
• Compile, monitor and audit accounts and budget codes for
accuracy, integrity and conformance with accounting and program
guidelines.
Universite Saint Esprit, Kaslik