Nayla Lamak

for all Fattal Portfolio (Hermes-Cartier-Byredo-Memo-Chopard-Coty-Interparfum-Serge Lutens-Euro Italia-Dyptique and others)
•Conducting trainings and recaps on all brands
•Training boutique Hermes
•Conducting trainings on customer service
•Follow up on customer data and ensuring customer satisfaction
•Training on sales methods and how to apply it
•Preparing, budgeting, developing, conducting all trainings
•Align with suppliers always communicating and getting all updates from them
•Providing all materials needed for BCS to help them achieve their goals
•Managing and developing the team threw assessments and evaluation forms
•Conducting assessments to identify gaps and opportunities
•Conducting training to ensure commercial results and luxury customer service
•Identify training needs and priorities
•Induction training to all new joiners
•Sharing training report with managers
•Assist Marketing manager in understanding market dynamics, opportunities in growth and development of retail sales
•Assist Marketing manager in monitoring competitive activity and trends in market
•Identify risk areas in sales plan and propose corrective action to the brand manager to ensure targets are achieved
•Tracking and evaluating weekly, monthly retail and unit sales targets
•Regular visit to the market
•Handling Niche (Memo- L’Artisan Parfumeur- Dyptique- Byredo- Penhaligon)
•On Counter Coaching regularly to observe, coach and assess