Naz Arshad

• Extremely dedicated collections professional
• Correspondence with customers for timely collections
• Issuance of Statement of Accounts
• Collection and Issuance of official collection receipts
• Maintenance of customer correspondence and other related records
• Reporting - Collection Activity (Daily, Weekly & Monthly)
• Support Customer Service Officers in handling demanding customers
• Communication with relevant internal stakeholders on key issues.
• implement, coordinate and oversee the full process of Handover of more than 1000 Unit
• Manage the Customer care Team & answered telephone calls and solved customer concerns.
• Plan and coordinate with Constructor, Consultant, Management Company and Workers the process of handovers including inspections, time frames for snags rectification, documentation.
• Market Analysis
• Negotiation
• Structure Special Deals according to the company policy (consolidation, swaps Etc.)
• Maintained Files and company correspondence & Cash flow reports.
• Good team player or able to work alone
• Ensure payments are keyed on to the system correctly and promptly.
• All records are to be kept in order and easy to access.
• Process weekly reviews with the Account Managers to clarify the problems faced by collections team.
• Pay customer visits to resolve payment issues (if required).
• Check and ensure that all cheques and bank remittances are banked daily.
• Monitor accounts constantly to identify any potential bad debt.
• Act as a point of reference for account managers and customers.
• Send reminder letters on a timely manner as per the company’s policy.
• Should be good in performing complex backup & recovery tasks, collection and customer life cycle management.
• Meeting the Collection targets & adhering the SPA
• Focus on early bucket & due date collections performance• Should be a team player

Achievements:
• Successfully Handover 3 Buildings at the same time (1500 Units Aprox.)

• Manage a Team of 9 People achieving the results as expected.

• Successfully negotiate with Customers avoiding Legal Cases.

• Close more than 40 Sales transactions in my first Year.

• provide full admin support to the respective lease team
• To provide MIS report and information to the management on each member of the lease team.
• To ensure the data that goes into the CRM system and is accurate
• Assist the leads Admin in ensuring that the leads are properly followed up by the team
• To assist the team in making Broker & BI Agreements, required letters approved by the management
• To support the team in filing their commission claims and attaching the relevant documentation.
• To present daily sales report, client visits, appointment booked etc to the DOS/ HOS- as per the guideline set by HOS
• Support the Sales Director in measuring and analyzing the sales team contribution and target achievement
• Provides on the job CRM Training to the team as and when necessary
• Keep a record of all activities of the Sales team

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to achieve satisfaction.
• Pitch New and Existing clients.
• Understanding client goals & Generate sales leads
• Lead Management - Create, Manage and Execute.
• Responsible for revenue generation through new and existing accounts
B2B & B2C.
• Create effective and meaningful relationships with clients for further purchase and sale purposes
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas