Nazre Imam

• Assertively and collaboratively facilitated return to service for high priority major service interruptions by improving the incident management process resulting in a greater than 50% reduction in RTS times over a 3-year period.
• Develop, review and ensure the appropriateness of value added solutions that focus on IT Service Management
• Coordinated activities by change management, business continuation, vendor technical management and problem management for return to service and problem mitigation supported by an international team of IT professionals to assure 24/7 availability
• Designed and implemented Incident Management Support Desk
• Engaged external service vendors to facilitate return to service to meet contractual SLAs.
• Led cross-discipline ad hoc teams of IT SMEs in diagnostics of root cause.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Ensure resource availability and allocation
• Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Measure project performance using appropriate tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Delegate project tasks based on junior staff members' individual strengths, skill sets and experience levels
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and make adjustments to project constraints based on financial analysis
• Develop comprehensive project plans to be shared with clients as well as other staff members
• Use and continually develop leadership skills
• Attend conferences and training as required to maintain proficiency

Plan, execute, and finalize projects within triple constraints of delivering on time, within budget and scope objectives, including acquiring resources and coordinating efforts of team members in order to deliver projects according to plan. Identify, effectively communicate, and resolve project issues and risks. Develop risk mitigation plans. Effectively communicate project status to project stakeholders. Coach, mentor, and motivate team members, influencing them to take positive action and accountability for assigned work. Efficient in mapping business requirements by interacting with Senior Management, Vendors, Clients, Consultants & other multiple senior stakeholders; has established high profit accounts with excellent levels of retention and loyalty.

Selected Accomplishments:
 Handpicked as preferred project manager for million-dollar project for two different clients from USA and Europe. Got repeat business of more than a million USD and renewed contract.
 Demonstrated outstanding leadership and superb project management skills, consistently got high score on Customer Satisfaction surveys during project initiation, monitoring, and closeout phases.
 Stepped up and successfully restored client confidence for at-risk project by building and deepening customer relationships and surpassing client expectations and advancing project status.
 Pioneered innovative team building and cross-functional project management techniques to expedite workflow, simplify processes, and reduce operating costs.
 Performed extensive reviews for prospective projects, gathering details utilized for pricing project services, and providing supportive documentation for RFP replies to sponsors.

Accountable to manage Juniors (a hitherto UK centric web based supplementary education product) as a global product and added a new localized India product. Collaborated with Solution Team, Client &Development Team Leaders to plan monitor & track progress of the development team efforts and defined the scope of change requests. Articulated project goals and scope, translated business needs into technical terms, prepared detailed work breakdown structures (WBS) and instilled shared accountability for achieving project milestones. Resolved numerous project issues including staffing shortages, tactical matters, scope creep and divergent business and user needs.


Selected Accomplishments:
 Steered efforts in handling ‘Uniconvert’ Flash Lite 2.0 Mobile Phone Application and received ‘Judges Choice Award’ from Nokia
 Efficiently managed & delivered 40+ Flash Lite 2.0 Mobile Phone Games and Flash Application/Utilities
 Led teams across broad technical and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.
 Essayed a stellar role in conceptualizing & delivering an offline, LAN based school use product

Promoted to project manager role to plan, schedule and execute all stages of enterprise software and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards and cost targets. Drove impressive improvements across the business as a result of IT implementations. Excelled in guiding the work of technical teams. Helped Tech. writer is SRS documentation and delivery of an end product based on these. Proactively disseminating project information to all stakeholders. Identifying, managing and mitigating project risk. Responsible for recruitment, team building, staff development and training.

Selected Accomplishments:
 Essayed a stellar role in implementing a Customized Car Rental Solution on Intranet using Dot Net Technology, accessible through VPN (M10 & M30 box)
 Steered efforts in installing, implementing& customizing Windows SharePoint Services 3.0 for intranet use as a collaboration tool
 Efficiently designed & developed various call-center CRM applications and IVRS
 Significantly contributed in designing & managing the development of Online Reservation System for Car Rental Company and carrying out integration of its invoice module with Microsoft Axapta in collaboration with Wipro Team
 Played a vital role in handling the implementation & integration of various IVRS with CRM Applications

Successfully completed & delivered the e-Governance Project within the specified time frame and received appreciation from Mr. Snajeev Johari (GM-IT) for the same