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technical support

I joined VIA in 2012 as Technical Consultant and developer; and from day one of my engagement I was responsible to deliver and develop VIA technology products (ERP and CRM) systems, and As I part of VIA, I contributed in few projects to automate them from manual systems to be fully automated systems.and also
Social Media Specialist Responsibilities

Include:

Building and executing social media strategy through competitive and audience research.Generating and sharing content daily that builds meaningful connections.Setting up and optimizing company pages within each social media platform.Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging and audience identification.Generate, edit, publish and share daily content (original text, images, video or HTML) that builds meaningful connections and encourages community members to take action.Set up and optimize company pages within each platform to increase the visibility of company’s social contentModerate all user-generated content in line with the moderation policy for each community.Create editorial calendars and syndication schedules.Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information.Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions

Setting up social media accounts and maintaining daily activity.influence customer behavior across new media channels, analyzing client-initiated conversations and advising
appropriate marketing, sales and contact center teams as needed. developing
content for posting on all designated social media outlets, monitoring online competitor presences/percep-
tions, researching new blogs and channels for relevance/trend identification, reporting “chatter” and other
relevant online data, and maintaining posting schedules.