Sr IT Specialist
Almarai Company
Total years of experience :13 years, 2 Months
Spearheading the management of Windows network environment with over 700 users, 40 high availability production servers across 4 different remote locations
Contributing as Senior Hardware Specialist and managing a 7 member IT Support Team through knowledge sharing, IT support & proactive monitoring services as per the SLA
Leading the configuration of Poultry Management System by enabling Windows 2008 R2 Remote App deployment
Monitoring a domain tree in Windows 2008 / 2012 / 2012 / 2019 enterprise environment by promoting DC, RODC & AD Replication; steering the maintenance of AD objects such as User Accounts, Computers, Groups & OUs
Rendering 3rd level support for servers & storage hardware in configuring & troubleshooting RAID (1, 5, 6 & 10)
Directing data back-up & restore on business demand as part of daily activity; steering back-up solution with Veritas Net Back-up Tool and SAN Storage as a part of the DR Team
Fronting the verification of servers & network resources of performance and maintaining all services availability > 99.5% as per the SLA
Supervising the installation and configuration of Windows 2008 / 2012 / 2019 Servers for production environment as per the requirements and WDS for various OS image creation through WSIM & unattended image installation via PXE Boot
Troubleshooting problems pertaining to the server administration, application conflicts and system bugs
Addressing queries regarding the information system/ software and extending onsite support to the clients, maintaining directory including security domains, user profiles & other resources on the network
Observing network maintenance activities and ensuring prompt troubleshooting of network problems
Preparing & maintaining servers, network documentation & procedures, addressing performance bottlenecks and ensuring maximum network uptime
Highlights:
Delivered training to the Project Team across areas including system capacity, compatibility & requirements; planned & integrated the work of multiple teams on a project
Worked on major projects such as DNS, Business Application & Automation Servers Migration from 2008 to 2012 / 2019 driven by Systems Operations and other IT & Business Groups
Directed the design, operations, configuration & installation of 10/100 Mbps LAN Network and Servers
Successfully implemented the disaster recovery and business continuity project
Drove rigorous efforts for Application Server Migration - Windows Server 2012 to 2019, Windows Deployment Service Implementation, Data Centre Build & Infrastructure Migration, Active Directory Migration, DHCP Server Roll-out & Migration, Trend Micro Server & Client Migration to Kaspersky Security Centre Administration Server, Windows Server File Screening & Quota Management Implementation
Successfully managed all activities related to spyware, anti-virus detection and cleaning progress using Kaspersky Security Centre
Led the execution of IP Subnets by configuring various DHCP & DNS Servers in different VLAN as per project plan
• Installed & maintained Windows XP, Vista & 7 and Windows Server 2003 & 2008 based on requirements
• Installation of Microsoft Office 2003 and 2007
• Configured:
o Client PC with all basic software (Window XP, 7 & MS Office), assigned the same the users and joint it to the domain
o Local & network printers and maintain print server
• Troubleshooting In-house (billing, administration) applications issues
• Attended & resolved hardware issues with Dell, HP IBM PCs and HP &Dell Servers
• Maintained fileserver security access based on requirements along with user’s information under active Directory 2003
• Managed daily & weekly backup of fileserver & application servers using Windows 2003 Native Tool i.e. NTBackup
• Monitored the Link Status using appropriate NMS tool; worked on Fiber & RF medium and Metro Ethernet standards
1st Class