Manager, UAE In-bound - Client Services
Fragomen FZ LLC
Total years of experience :22 years, 8 Months
Manage the outsourced migration process of clients (ensuring compliance) and overall project /program management.
Managing delivery of services to clients with respect to corporate immigration issues associated with the transfer of staff into the UAE including processing employee and family work and residence permits.
Manage and review the work performed by consultants assigned to the client teams with respect to individual employee UAE immigration eligibility and needs assessments, and interfacing with individual employees by advising on process, timings & documentation requirements.
Interfacing with clients with respect to all their needs (e.g. reporting, status updates, regulatory advice and training).
Hands-on involvement with case escalations for all stages including issue identification, resolution, notification and process review / analysis.
Taking the lead in assisting clients and consultants assigned to the client teams with complex matters and enquiries.
Developing and maintaining professional and enduring relationships with senior client contacts such as Legal, Compliance, Global Mobility, Human Resources, business/line managers, and/or procurement departments of client companies.
Providing business and regulatory compliance advices in order to support clients on immigration process related technical matters, in particular the labour and immigration requirements for expatriate staff transferring to the UAE.
Maintaining records of government fees incurred by the client and provide weekly reconciliation reports.
Operating in a highly visible and externally facing role to build contacts and relations with all Firm’s office, practice groups, co-counsel, and affiliates.
Providing assistance appropriately in sensitive and/or urgent client matters where action and specialist support may be required.
Participating in business development initiatives and new client implementation projects.
Lead and perform case work in initial phases whilst client protocols are established.