Data Analyst
GOPA INTERNATIONAL ELECTRICAL CONSULTANCY
مجموع سنوات الخبرة :4 years, 1 أشهر
o Worked as Data Analyst for a critical project in ADDC(Abu Dhabi Distribution Company)
o Data Collection & Analysis of Electrical Assets for ADDC
o Data Analysis of Electrical Equipments data and Condition monitoring of equipments in relation to specifications of electrical assets such as Transformers, HV Panels, LV panels, Ring Man Units, Package Units.
o Collection of data for over 10, 000 substations in Abu Dhabi location
o Analyzing the legacy data collected from department as Operation & Maintenance, Testing &Protection.
o Preparing reports for substations in MS Excel
o Coordination with Asset management department for finalizing the assets owned by ADDC or Private party
o Expert in IBM Maximo Asset Management 7.5.0
o Updating the current details of electrical assets based on the outcome of data analysis. Verifying with ADDC related to substations of private party.
o Identification of Electrical equipments based on the picture from site and comparing with the legacy data.
-Troubleshooting desktop issues, back up issues
- Managing mail rules, mail administration .
-User issues related desktop, printers and fax
-Providing reports on excels to the higher management
-Preparing Daily Report
-Maintaing the sales record and report.
-Administrative duties.
Job Profile : Technical Support Engineer
Organization : Ernst & Young
Ernst & Young (EY) is one of the largest professional service firms in the world and one of the "Big Four" accounting firms. Ernst & Young is a global organization of member firms in more than 140 countries, headquartered in London, England.
Main Responsibilities
Experience in Network Operation Center(NOC)
Worked on Manage Engine Service desk and have good Knowledge on ITIL and best practices, worked with Incident Management, Problem Management, Change Management Escalated the tickets to different IT teams
Worked on BMC Remedy and escalated different issues to the global team
Daily management / monitoring, assignment and resolution of tickets in Remedy, and coordination with internal Regional colleagues & external Service providers.
Worked on resetting of password for RSA(Secure ID) token, Assigning to new user, and troubleshooting
Unlocking accounts of user from active directory windows server2003, Resetting password for user
Experience as Technology Administrator
Three years of rich experience in System Administration, Software Installation, Mail,
and Lotus Notes Configuration with Same Time. Having good exposure in
troubleshooting server and client related issues in windows platform.
Using Blackberry Manager 4.1.6, Add / Activate / Delete / Purge users, Assign
Software Configuration, Assign IT Policy, Set Activation Password, Resend Service Books;
Resolve Address Book and Calendar synchronization issues
Daily management of tickets, assignment, prioritization, classification based on ITIL framework.
Supported the Isynch users on Nokia vendor with the help of Isynch server .
Troubleshooted issues related to synch issues, unread mails, Duplication of mails.
Excellent problem solving skills related to user accounts and access issues.
Loading issues of various softwares.
Procedures of six zigma were followed in tickets and issues.
Multitasking skills.
Domino server maintenance tasks were done monthly to boost the performance of servers.
Prepared monthly reports on incidents, service request, SLA, problem tickets.
PROJECTS DONE:
Title : Global Core Loadset
Technologies :.Windows XP, Win Zip, Lotus Notes, Microsoft Office 2007,
Adobe Products, RDP, Team Viewer, Remote Assistance.
Description:
GCL4 project was done for upgrading the softwares so that advanced technologies can be used which inturn increases the quality, decreases delivery time and can be integrated with other softwares.Upgraded the machines of 4500 users in middle east remotely which consisted of 18 softwares.
Responsibilities
Requirements gathering and analysis.
Documentation
Testing the dependency of softwares with the in-house software developed by EY
Preparation of Error tracker and remedial measures
Doing the Pre-checks, Installation &Post-checks
Supporting the users soon after the upgrade for any issues
Training the end-users regarding the new software
Good Knowledge in Quality Management Systems,ISO Standards, 5S Principles,Six Sigma,Kaizen,DOE -Good Knowledge in Quality Control Tools - Strategic Management