General Manager
REGUS
Total years of experience :9 years, 11 Months
• Develop a well thought out business plan with clear achievable objectives and every month review, improve and update the centre business plan
• Influence the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre
• creating a strong ethos of customer service throughout the team
• Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
• Manage and develop a pipeline of new business to maximise centre occupancy and usage
• Drive customer retention through great service and focused customer engagement
• Build profitability by developing the products and services existing customers access
• Continuously drive EBIT and EBIT margin through revenue growth and close control of costs
• Maximise customer satisfaction results through regular customer engagement and the highest level of centre standards
• Develop a well thought out business plan with clear achievable objectives and every month review, improve and update the centre business plan
• Influence the volume of new business where required through effective local marketing activities and broker engagement appropriate to the centre
• creating a strong ethos of customer service throughout the team
• Support new company initiatives, including the implementation of new tools and systems to enhance efficiency
• Manage and develop a pipeline of new business to maximise centre occupancy and usage
• Drive customer retention through great service and focused customer engagement
• Build profitability by developing the products and services existing customers access
• Continuously drive EBIT and EBIT margin through revenue growth and close control of costs
• Maximise customer satisfaction results through regular customer engagement and the highest level of centre standards
Responsible to build the customer database and improve the sales activities.
• Making use of all management tools and IT platforms for maximizing chances of gaining business and retaining them.
• Ensure CLA is in place for credit customers prior to the handling of shipments.
• Working closely with operations for better rates and closing the business.
• updating V Log activities on a daily basis.
• To check with operations on timely basis for dispatch of invoices immediately after the job is executed.
• To keep a close watch on outstanding payments and streamlining of follow up on receivables.
• Educating the customers on the customer solutions product by providing training on the KN login.
• Preparation of corporate contracts and negotiating the agreement terms and closing down sales
• Handling Blue Biz the KLM Corporate Loyalty Programme
• Meeting the sales targets set by the management on a monthly basis
• Preparation of the monthly KPI target sheet for the station.
• Maintaining the company’s contact database management with up-to-date contact, accurate and activity details
• Monitoring and reporting the competitor activities and identifying business threats and opportunities.
• Coordinated sales promotion activities, approves advertising copy, and travel display work.
• Liaise with corporate accounts and travel trade.
• Preparing Station weekly Report
• Maintaining contacts with new and existing customers to promote the product sales and deliver a detailed account strategy.
• Responding to sales inquiries from new and existing customers
• Organize displays of promotional material during events and sponsorship activities
• Responsible for all accounting functions in the company includes preparing reports on weekly and monthly basis,
• Handling invoices both incoming and outgoing, and ensuring quality of the databases maintained as per the company’s set SOP- standard operating procedure
• Liaise with other stations and reporting any shortfall in service levels by ourselves, overseas colleagues or subcontractors.
• Billing for clients, project shipments as designated.
• Checking all files updated and filed by duly received documents,
• Reporting to the Area Finance Department and achieving targets and deadlines set by Company specifications on monthly basis.
• Assist the operations team with ideas for procedure implementation to streamline daily workload
• Ensure correct opening of shipping files in FOS - Forwarding Software, proper job costing, correct booking of operating costs in FOS,
• Upon completion of billing, the invoices issued must be dispatched to client address immediately with all necessary backup documentation.
• Meeting the KPI’s (key performance indicator) set by the management on a monthly basis, which is monitored by the head of Finance.
• Assure the invoicing to the ultimate client is prompt and 100% accurate at all times
• Notify any shortfall in service levels, overseas colleagues or sub contractors to the business unit manager.
• Assure job file administration with appropriate control on incoming and outgoing invoices/verify and release without delay.
• Prepare the IAS -Invoice Acknowledgment Sheet breakdown for the projects designated and dispatched regularly on a weekly basis.
Completed Bachelor Of business management with specialisation in Financial management
CBSE higher secondary examination