subject matter expert
ANZ bank
Total years of experience :5 years, 3 Months
Interest Recalculation/Adjustment - Recalculation/ Adjustment of Credit & Bonus Interest for various products of ANZ
Adjustment of Debit Interest charged to customer account
Reversal of various fees charged to customer account
Customer Investigations And Payment Processing - Investigate erroneous Internet Payments & recalling the funds (Payments made to incorrect payee using Internet/ Mobile Banking)
Tracking the transactions & recalling the funds based on customer requirements
Contacting OFI (Other Financial Institution) and Reconciling team's suspense account
Customer support function - Chat Room 12x5 presence, Service Cloud case queue management, Customer Communication: Alert and Data Notification
New content production - Search, validate, create and map content (UMM mapping and physical assets)
Power plants, gas storages, pipelines, emission reduction projects in Daily Carbon and Gas Maintenance tasks
Prepare specifications for new content addition to existing parser (minor change)
Content maintenance - Monitor data completeness; check errors for physical assets (failed UMM)
Validate time series content update: daily new adds, monthly non-updates
Investigate and resolve identified content incidents (close cooperation with Business Analysis and Research & Insight groups)
Manage Incidents end to end, manage provider Changes and conduct Problem Management reviews.
Customer support function - Chat Room 12x5 presence, Service Cloud case queue management, Customer Communication: Alert and Data Notification
New content production - Search, validate, create and map content (UMM mapping and physical assets)
Power plants, gas storages, pipelines, emission reduction projects in Daily Carbon and Gas Maintenance tasks
Prepare specifications for new content addition to existing parser (minor change)
Content maintenance - Monitor data completeness; check errors for physical assets (failed UMM)
Validate time series content update: daily new adds, monthly non-updates
Investigate and resolve identified content incidents (close cooperation with Business Analysis and Research & Insight groups)
Manage Incidents end to end, manage provider Changes and conduct Problem Management reviews.
Review and release of messages from Transaction Filtering application which filters financial messages against terrorist and fraudulent activities as well as organizations across the globe listed in Special Risk Client List.
Ensuring that all the transactions are monitored in accordance with established Bank policies, procedures and Regulatory requirements.
Analyzing of the Good Guys to Increase STP Rate.
Responsible for providing centralized services relating to Filtering/Messaging and support functions to branches and departments globally.
Identify and place the suspicious transactions in the investigation queue and ensure that same has been escalated to Compliance team.
Ensuring that the payments which are releasing from investigation queue are as per the compliance rule book procedure.
Certify the failed/deleted transactions are appropriately informed to Payments Area/Backend teams.
Monitoring and processing incoming and outgoing messages.
EOD Reconciliation of the daily activities and updating hourly tracker, priority check list and hourly check list for management purposes
participated in campus recruiting and was hired among 90 odd students with job in Deutsche bank Always good with statistics and analysis work
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