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Neha Yadav, Data Analyst

Neha Yadav

Data Analyst·iPrism Technologies

United Arab Emirates

Bachelor's degree, Computer And Communications Engineering

Work experience

Total years of experience: 1 years, 10 months

Data Analyst

February 2025 - Present

iPrism Technologies

Hyderabad, India •Hybrid

February 2025 - Present

• Analyzed sales/customer data to identify trends, paterns, and business opportunities.
• Prepared reports and dashboards using Excel to support sales and management decisions.
• Maintained and organized customer records, business data, and daily reports accurately.
• Assisted in tracking performance, leads, follow-ups, and target achievement reports.
• Supported business growth by providing data-driven insights for customer engagement and sales
improvement.
Company industry:
Technical Maintenance & Repair
Job role:
Information Technology

Data Analyst / Administrative Support

February 2025 - May 2026

iPrism Technologies

Hyderabad, India

February 2025 - May 2026

• Maintained business records, customer data, and daily reports with accuracy.
• Prepared Excel reports and organized information for management review.
• Supported documentation, data entry, and record management activities.
• Assisted in tracking follow-ups, reports, and operational updates.
• Ensured accuracy and confidentiality while handling business data and records.
Company industry:
Technical Maintenance & Repair
Job role:
Accounting and Auditing

Front Desk Executive / BPO Executive

August 2024 - May 2026

Silaris Information

Delhi, India

August 2024 - May 2026

• Handled inbound and outbound customer calls professionally with a polite and helpful approach.
• Assisted customers with queries, complaints, service information, and follow-up requests.
• Maintained accurate customer records, call details, and daily updates in the system.
• Coordinated follow-ups and ensured timely response to customer requests.
• Developed strong skills in communication, call handling, customer service, and professional
etiquete.
Company industry:
Business Process Outsourcing (BPO)

Education

MGKVP University

July 2024

July 2024

Bachelor's degree, Computer And Communications Engineering

India

Skills

DASHBOARD
Intermediate
DASHBOARD
Intermediate
DATA ANALYSIS
Intermediate
DATA ANALYSIS
Intermediate
GITHUB
Intermediate
GITHUB
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MANAGEMENT INFORMATION SYSTEMS
Intermediate
MICROSOFT EXCEL
Intermediate
MICROSOFT EXCEL
Intermediate
POWER BI
Intermediate
POWER BI
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
SALES PERFORMANCE MANAGEMENT
Intermediate
SAS SOFTWARE
Intermediate
SAS SOFTWARE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
SQL PROGRAMMING LANGUAGE
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS PRESENTATIONS
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS NEGOTIATION
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
BUSINESS PROCESS OUTSOURCING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER ENGAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
NEEDS ASSESSMENT
Intermediate
NEEDS ASSESSMENT
Intermediate
SALES
Intermediate
SALES
Intermediate
SALES REPORTING
Intermediate
SALES REPORTING
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CALL CENTER EXPERIENCE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SUPPORT
Intermediate
CUSTOMER SUPPORT
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
FRONT OFFICE
Intermediate
FRONT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
RECORD KEEPING
Intermediate
RECORD KEEPING
Intermediate

Languages

English
Beginner
Hindi
Beginner

Training and Certifications

Certifications
Data Analytics Job Simulation
Google Data Analytics Professional Certificate