Customer Service Representative
Sharaf Electronics LLC
Total years of experience :4 years, 9 Months
• Maintains good relationship with clients to develop loyal customers.
• Responsible for providing superior service to customer’s needs
• Identified as consultant for product knowledge and service handling
• Took on an expanded role as relief supervisor
• Generates cash reports, inventory, and calculation of sales targets
• Liaison between departments to ensure cases with special handling is appropriately
Addressed.
• Market: Smart phone plans for Samsung and Iphone, E-life Triple Play (Internet, Landline & TV), Prepaid/Postpaid sim cards and other products and services that cater to consumers offered by Etisalat.
• Consistently exceeds sales target at 140% from October to December 2015
• Processed incoming placements for Special Savings Accounts and Government Securities.
• Manages daily closing of Treasury AP Account and Paid out to respective clients by end of day
• Process incoming and outgoing remittances via Philpass or Swift payment systems
• Creates report for head of treasury operations detailing metrics on Incoming and Outgoing Remittances, Outward check payments and Coupon payments for GS clients.
• Contacted vendor regarding invoicing issues and discrepancies
• Oversaw approval of vendor payments
• Manages transactions for check remittances and liaises with appropriate departments for completion
• Assists with audit preparation and year end closing.
• Responsible for VIP client market segment (Placements and Maturities)
• Proficient in Banking systems - SIBS, Finacle, AS400, Philpass and Swift)
• Beta Tester for new banking system (Finacle Core and Finacle Treasury)
• Manage all documentation and report generation for accounting staff
• Provides support for various Treasury Products such as Special Savings Account (Time Deposits), Remittances (PESO/3rd currencies), Government securities
• Trading currency pairs and some precious metals (Personal Account)
• Forex platform: Meta Trader 4
• Competent in buying and selling currency prices through analysis of money market via candle stick charting to determine market sentiment
• Executes proper money management to protect gains and minimize loses whilst adhering to fundamental analysis of economic movement and trading disciplines
• Front end customer service for Retail Banking clients
• Supports in managing transactions that encompasses various products and services such as Deposits, Withdrawals, Check Encashment, Foreign Exchange, Remittances, Demand Draft Issuance, Bill Payments and Government Transaction Payments