IT Officer
Al Mashreq Al Jadid Company for Operation & maintenance
Total years of experience :7 years, 3 Months
• Handling end users support tickets using ManageEngine Service Desk Plus platform
• Providing advanced support and troubleshoot to end users’ computers, network, applications, printers, emails, and telephony issues
• Configuring Maintaining and analysis of Cisco routers and switches. Responsible for Optical fiber cable splice, testing and termination. Configuration of Default Routing, Static Routing, Dynamic Routing Protocols (Rip, OSPF, BGP and EIGRP
• Managing users and computer accounts using windows server Active Directory
• Creating and managing employees’ emails using Microsoft Exchange Server 2016 and preparing Outlook for end users
• Configuring Cisco switches VLANs and ports to connect end point devices to the network
• Preparing Cisco and GrandStream IP phones to end users and manage their extensions
• Managing Kaspersky Administrating Center Antivirus to protect employee devices
• Creating VPN and Proxy users in Fortigate Firewall
• Configuring Firewall policies
• Helpdesk specialist troubleshooting software and hardware.
• Fixed IT problems for end-users on-site and remotely using remote support applications using Any desk, TeamViewer and Windows remote desktop.
• Preparing employees computers including installation of Windows, MS office, and the necessary applications, and covering any other employee’s IT requirements
• Managing the printer server and connect printers to the network for the HQ, branches, and more than 50 points of sale
• support the roll-out of new applications.
• Configure Mailbox and maintain the issue related to Emails
• troubleshoot system and network problems, diagnosing and solving
• hardware or software faults.
• follow diagrams and written instructions to repair a fault or set up a system.
• Managing and updating the company's IT assets.
• Manage administrative server functions, including back-ups, upgrades, recovery, management of disk space, and more.
• Work with AD (active directory) to create and manage users.
• monitor and maintain computer systems and networks.
• install and configure computer hardware operating systems and applications.
• keep computer systems running smoothly and ensure users get the maximum benefit from them.
• Install and monitor network printers through the local network.
• Created, managed, and set up e-mail addresses for clients.
• Managing shared folders users’ permissions for employees
• Configure Mailbox and maintain the issue related to Emails
• CCTV Management and Support.
• Installation and configuration of Outlook mail
بكالوريوس تقنية معلومات