sales and Export Admin
Tralo-Ltd
Total years of experience :13 years, 7 Months
• Utilize prospecting, relationship building, selling, contract negotiation, customer service techniques and social media to gain new customers and
• Proactively explore market opportunities to add and improve new services and ways to create a market edge
• Following up the collection and transport of waste products to sorting and treatment facilities all across EMEA.
• Consulting on sorting, choice of treatment facility, logistics, document handling and andprocuring all necessary permits.
• Serve as a representative of Tralo-Ltd to local communities and business decision-makers, including municipal and county officials, trade associations, chambers of commerce and similar organizations to network and build customer prospect opportunities.
• Communicate with different Ministries and agencies related to Waste Management, power, recycling and alternative fuels to discuss the permission of import.
• Contacting Cements plants and negotiating business and sales opportunities : products presentations, quantities, qualities in need, values and others specifications
• Forecast sales, develop « out of the box » sales strategies/models and evaluate their effectiveness
• Evaluate customer’s skills, needs and build productive long lasting relationships
• Build and explore potential sales opportunities across the African countries and UAE.
• Source potential distributors/installers and establish distributorship agreements with them.
• Develop and establish potential marketing plans to deal with distributors /installers and potential clients from Africa (Tunisia, Algeria, Seychelles, Congo RDC, and Cameroun) and UAE.
• Source potential sales opportunities with high end market chains and other distribution networks.
• Maintain trustworthy and professional relationship with clients and to build new.
• Develop plans and strategies by coordinating with the manager to achieve the sales target.
• Study and advise the concerned dept. about the on the regulatory requirements and brand and product registration requirements in the territory.
• Keep abreast of the latest developments in the market by studying competitor’s strategies and products in the territory.
• Bring in new ideas and suggestions for the development of new products.
• Keep perfect co-operation within the internal departments to keep up to date regarding the product stock positions.
• Managing and motivating a team to increase sales and ensure efficiency.
• Managing stock levels and making key decisions about stock control.
• Analysing sales figures and forecasting future sales.
• Analysing and interpreting trends to facilitate planning.
• Using information technology to record sales figures, for data analysis and forward planning.
• Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as
• Providing or organising training and development.
• Ensuring standards for quality, customer service and health and safety are met.
• Resolving health and safety, legal and security issues.
• Responding to customer complaints and comments.
• Organising special promotions, displays and events.
• Attending and chairing meetings.
• Updating colleagues on business performance, new initiatives and other pertinent issues.
• Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues.
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
coordinating with all stores
Analyzing and reporting the sales, doing comprehensive researches about competitors and focusing in increasing the sales of stores.
Submission of reports to retail managers and CEO on progress daily, monthly, quarterly, annual
Assisting in buying o the stores goods and sourcing from various locations (occasional travel to china).
Production: making creations, quotations, coordinating with designing team for production, getting photo of new items, compiling it, coordination on story boards and submitting it
Office work, maintaining the files, managing the retail manager calendar and appointment
Maintaining personal files and reporting back on the given task
Following up and coordination on stores requests to head office and stationary requests and arranging the deliveries of the same.
Working on expansion plans and assisting retail managers in sales focused approach for improving sales and minimizing costs and expenses.
Customer Focus:
• Effective resource planning for customer service
• Ensure regular training of stores staff on all aspects of customer service, product knowledge and selling skills
• Implements a high standard of customer focus within stores
Assess mystery shopping feedback and prepare action plan for improvement
Sales and Commercial Profit:
• Achieve the revenue targets for stores
• Achieve target productivity metric (sales per person per day, staff per sq. ft.) for stores
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff
Shop Keeping and Store Standards:
• Ensure accurate stock merchandise and management (stock ageing, stock loss, space management) within stores.
• Oversee and monitor all point of sales activities in store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
Maintain a high level of store health and security for company assets, cash, stock and customer property
Staff Management:
Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff’s performance against expectations
• Carry out regular and relevant in-store training and enroll staff on relevant Learning and Development courses.
• Support induction of new recruits through buddy system.
Job description: Senior technical support sales: Maintain all internal and external interactions between the store staffs and the customers, the commitment to provide value added services to customers including attitude knowledge, technical support and quality of service in timely manner . managing Outdoor furniture and Garden Departments, receiving process, sales, assembly service, manage dawn payment, customer order time for product to be delivered and to be collected, checking visual merchandise as per norms, daily stock order processing local or international, preparing all Inter Transfer Branch reconciliations, check and log damage products or expired to be returned to suppliers or our ware house, checking daily department prize check list, preparing weekly staff Rota, fallow up calls and emails, implement awareness of promotions . train new employee . preparing to sell, dealing with customers complains and complement, making successful sales, maintain KPI Key Performance Indicator and Target Settings, add on sales, cross sales, increasing ATV Average Transaction Values, IPC Items Per Customers .
• Responsible for customer assistance, cash register operation, sales/monetary transactions, opening/closing procedures.
• maintain positive customer service and employee relations; reporting any problems/complaints immediately to the store manager.
• Ensuring that the Client understands all the details and informations they need about the products and service .
• Handling all incoming and outgoing correspondence and administrative tasks.
sales associate in REISS Brand.
Ensuring World Class Customer service Standards.
Welcoming customers, getting their attention, stimulate their interests, talk to them, offering stocks, handling objections, dealing with nerves and complains.
Receiving calls and offering the suitable services.
Keeping up-dating on daily, weekly and monthly forms, products and safeguarding shop floor stocks against pilferages, theft and damage.
Doing and preparing stock counts and transfers.
Replying for emails, Preparing trade report weekly and send to area manager.
Ensuring all merchandise is properly priced, maintaining display in areas as displayed by VM team.
Keeping all brand stocks standardized, refolding, sizing, cleaning.
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