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nerissa coelho, Telephone Operator

nerissa coelho

Telephone Operator·Al khoory atrium Hotel

United Arab Emirates

Diploma, Human resourse management

Work experience

Total years of experience: 3 years, 10 months

Telephone Operator

June 2016 - March 2017

Al khoory atrium Hotel

United Arab Emirates

June 2016 - March 2017

Answering phone calls and assisting guest, emails.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer Service Officer

March 2015 - March 2016

Indigo Airlines

Bengaluru, India

March 2015 - March 2016

Check- in, Reservation, Boarding gates, Arrivals, Floor walking and
assisting Passengers, Dispatch

Company industry:
Airlines
Job role:
Customer Service and Call Center

Customer Service Executive

August 2013 - January 2015

JB ADVANI & Co.PVT. LTD

India

August 2013 - January 2015

Attending calls, assisting customers with things required, Taking care
of any complaints or appreciations, emails.

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Trainee

December 2012 - April 2013

Air India

India

December 2012 - April 2013

Handling booking counter, post flights, groups, flight delays, booking and canceling of tickets.

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Arabian training and testing center

July 2013

July 2013

Diploma, Human resourse management

India

GPA (percentage): 60%

GPA (percentage): 60%

Human resources

trade wings

December 2012

December 2012

Diploma, IATA

India

GPA (percentage): 67%

GPA (percentage): 67%

International Air and Trasport Association ( IATA)

ace

October 2012

October 2012

Diploma, diploma in office management

India

GPA (percentage): 63%

GPA (percentage): 63%

Microsoft Office

St. Xavier's College, Goa University

April 2012

April 2012

Bachelor's degree, Psychology and Sociology

India

GPA (percentage): 68%

GPA (percentage): 68%

B.A. in Psychology and Sociology from St. Xavier's College, Goa University, April 2012 with an Aggre

St Theresa Higher Secondary School, in

March 2009

March 2009

High school or equivalent, Psychology and Sociology

India

GPA (percentage): 58%

GPA (percentage): 58%

HSC passed in second class, from St. Theresa Higher Secondary School, in March 2009 with an Aggregat

Little Flower Jesus High School

October 2006

October 2006

High school or equivalent, psychology

India

GPA (percentage): 58%

GPA (percentage): 58%

SSC passed from Little Flower Jesus High School, in October 2006.

Skills

Adobe Photoshop

Expert

MS Office tools

Expert

Office Administration

Expert

Microsoft Office

Expert

Recruitment

Expert

EXCEL

Intermediate

MS EXCEL

Intermediate

MS WORD

Expert

OFFICE MANAGEMENT

Intermediate

PHOTOSHOP

Expert

POWERPOINT

Expert

Adobe Photoshop

Expert

MS Office tools

Expert

Office Administration

Expert

Microsoft Office

Expert

Recruitment

Expert

Languages

Hindi

Expert

English

Expert