Nermeen El Dalil, customer support team supervisor

Nermeen El Dalil

customer support team supervisor

REFD

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Media & Radio & TV
Experience
13 years, 11 Months

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Work Experience

Total years of experience :13 years, 11 Months

customer support team supervisor at REFD
  • Saudi Arabia - Riyadh
  • My current job since December 2023
PR& Assistant Executive Director at GIS school
  • Egypt - Cairo
  • My current job since August 2017

1-Follow up with the parents if his problem does not resolve after 24 hours from what was written in the channel book.
2- Plan and supervise events, fairs, conferences, etc.
3- Following the supply for all paperwork sent or received to school.
4- Develop a media relation strategy, seeking high-level placements in print, broadcast, and online to publish timely school information, such as press releases, brochures, and other materials.
5- Support the implementation of promotional plans.
6- Handel all aspects of the school district's publications such as external and internal newsletters, brochures, bulletins, and letters.
7- Work with media outlets such as (Social media, websites, etc), and handle any inquiries for parents on the spot.
8-Coordinate conferences, trade shows, and press interviews.
9-Preparing the induction and onboard program for the new people.

coordinator Food and Beverage. at Al Hajery Company
  • Kuwait - Al Ahmadi
  • August 2016 to July 2017

1- Coordinator assistants respond to customers' inquiries and concerns.
2- Preparing reports, scheduling meetings, and assisting in organizing company events.
3- Providing recommendations on improving business operations, and building a good reputation for the business.
4-Ensuring customer satisfaction and attracting potential client partnerships.
5- Helping achieve the organization's long-term goals and objectives.
6-Communicating with clients or employers about project, event, or campaign expectations and goals.
7-Organizing third-party providers and vendors to deliver elements.

PR & Secretary at Hyundai Engineering & Construction
  • Kuwait - Al Kuwait
  • December 2014 to August 2016

1- Respond to information requests from the media.
2- Organize, schedule, and prepare key leaders for press interviews.
3- Answer telephones and respond to inquiries via telephone or email.
4-Book meeting rooms, set up conference calls, and take messages and minutes during meetings.
5-Perform administrative tasks, including filing and photocopying.
6-Write emails, memos, and letters.
7-Managing the daily/weekly/monthly agenda and arranging new meetings and appointments.
8- Develop and maintain a filing system.

Assistant English Teacher at Hamel el Mesk Nursery School
  • Kuwait - Al Ahmadi
  • May 2013 to June 2014

1- Prepare classroom equipment and instructional materials for lessons.
2-Perform recordkeeping duties associated with the classroom including attendance and grade calculation.
3-Instruct students in proper classroom procedures and behavior.
4-Collaborate with teachers and parents on a regular basis regarding student progress.
5-Adapt instructional materials as necessary to meet special education guidelines.

Assistant English Teacher In British Nursery at kidszanina Nursery
  • Kuwait
  • August 2012 to May 2013

1- Prepare classroom equipment and instructional materials for lessons.
2-Perform recordkeeping duties associated with the classroom including attendance and grade calculation.
3-Instruct students in proper classroom procedures and behavior.
4-Collaborate with teachers and parents on a regular basis regarding student progress.
5-Adapt instructional materials as necessary to meet special education guidelines

Coordinator at The English Academy
  • Kuwait
  • September 2010 to November 2011

1-Manage conferences and workshops and monitor teachers’ classrooms.
2-Review new curriculums and classroom materials with teachers.
3-Assess teacher performance and make suggestions for improvement.
4-Plan and supervise events, fairs, and conferences.
5-Coordinate conferences, trade shows, and press interviews.

General Coordinator at simtec technology
  • Egypt - Cairo
  • June 2009 to March 2010

Coordinate between departments of Work Team to Clear the final project with high quality, And Coordinate with the client to reach the goal of project.

Marketing Trainee at Peak Advertising Co.
  • Egypt - Cairo
  • June 2008 to September 2008

1- Negotiating all contracts with prospective clients.
2-Helping determines pricing schedules for quotes, promotions, and negotiations.
3-Preparing weekly and monthly reports.
4-Giving sales presentations to clients.
5-Answering client questions.

Marketing at October 6th Magazine
  • Egypt - Cairo
  • July 2007 to August 2007

Advertising Staff (Under Training).

Education

Bachelor's degree, Media & Radio & TV
  • at Mass Communication Cairo University
  • May 2009

Specialties & Skills

Telemarketing
Marketing
Mass Communication
Microsoft Office
Focuses
Outlook
Power Point
Office Word

Languages

Arabic
Native Speaker
English
Intermediate

Hobbies

  • Listening to music