نرمين ماهر

Linkedin Developing content strategies suitable for attracting the target audience and increasing

Helping the customer to form their opinion by providing it with all information on the basis of fact. Selling membership to Wadi Degla Sports Club and achieving the monthly target. Get new sales opportunities by following up on potential customers, calls, and emails. Complete sales operations and achieve the required sales percentage. Collect leads and customer data from various platforms. Track and analyze social media performance using tools like Facebook Insights and Instagram Analytics.

Receiving Calls: Answering incoming customer calls and providing the required assistance. Create and manage company accounts on platforms like Facebook and google . Providing Information: Supplying customers with information about products and services, including pricing and availability. Problem Solving: Handling customer inquiries and complaints, offering effective solutions to their issues. Updating Data: Entering and updating customer information in the Customer Relationship Management (CRM) system. Order Follow-up: Tracking orders and shipments, ensuring customer satisfaction with the companys services. Documenting Notes: Recording details of calls and issues resolved, including suggestions for improving service. Marketing Products: Presenting promotional offers and making outreach calls to attract new customers. Team Collaboration: Working with other team members to achieve service goals and improve overall performance. Achieving Targets: Working to meet the key performance indicators (KPIs) set by management.

Part-Time
Organizing schedules, appointments, and meetings and coordinating them effectively. Managing incoming and outgoing phone calls and communicating with clients and employees. Preparing official correspondence, responding to emails, and organizing office communications. Arranging and maintaining files and documents in a manner that ensures easy access when needed. Providing administrative support and coordinating between different departments within the company. Preparing reports, presentations, and coordinating meetings and necessary materials. Monitoring office needs and ensuring the availability of essential office supplies. Handling visitors and providing basic information and guidance. Supporting the execution of daily tasks to ensure smooth and efficient workflow.