Customer Service Agent
Jaidah Automotive
مجموع سنوات الخبرة :11 years, 8 أشهر
handle incoming requests from customers and ensure that issues
Are resolved both promptly and thoroughly.
•Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for
Future contacts and document interactions through contact tracking.
•Provide quality service and support in a variety of areas including, but not limited
To: billing, placing print orders, and system troubleshooting.
•Troubleshoot customer issues over the phone.
•Use automated information systems to analyze the customer’s situation.
•Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.
•Continuously evaluate and identify opportunities to drive process improvements
That positively impact the customer’s experience.
•Responsible for compiling and generating reports as they relate to customer
Service surveys.
•Receptionist.
Responsibilities:
•Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
•Directs visitors by maintaining employee and department directories; giving instructions.
•Maintains security by following procedures; monitoring logbook; issuing visitor badges.
•Maintains telecommunication system by following manufacturer's instructions for house phone and console operation.
•Maintains safe and clean reception area by complying with procedures, rules, and regulations. Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
•Contributes to team effort by accomplishing related results as needed.
•CRM agent (Customer relationship management).
Responsibilities:
•Handle customer complaints and transfer to upper management when necessary.
•How to help the customers receive the quickest service possible.
•Handling disappointed customers.
•Knowledge how to solve customer problems.
•Follow all company policies and procedures when dealing with customers.
•Keep following up with customers.
•How to use social media to help promote the company’s products and services.
•how to Help develop new products, services and promotions based on customer preferences.
Secretarial.
Responsibilities:
• Using a variety of software packages, such as Microsoft Word, Outlook, Excel, Access, etc. to produce correspondence and documents and maintain. Presentations, records, spreadsheets and databases.
•Devising and maintaining office systems.
•Booking rooms and conference facilities.
•Using content management systems to maintain and update websites and internal databases.
•Attending meetings, taking minutes and keeping notes.
•Managing and maintaining budgets, as well as invoicing.
•Liaising with staff in other departments and with external contacts.
•Ordering and maintaining stationery and equipment.
•Sorting and distributing incoming post and organizing and sending outgoing post.
•Liaising with colleagues and external contacts to book travel and accommodation.
•Organizing and storing paperwork, documents and computer-based information.
•Photocopying and printing various documents, sometimes on behalf of other colleagues.
Alzaman Exchange
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