Head of outsourcing
Arab African International Bank
Total years of experience :20 years, 11 Months
Managing the relationships with third parties
Overseeing the performance of the third parties to ensure getting the services/goods needed
Reviewing the payment to these third parties
Duration: From July 2010-march 2018 - Head of Compliance-DGM-
Arab African International Bank
Duties: • Providing compliance advice to the business on all matters of regulation and related risk issues in relation to Egypt, United Arab of Emirates and Lebanon
• Promoting a compliance culture across the business
• Take part in setting compliant standards and policies as well as promoting best practice across the business.
• Develop and promote a greater awareness of compliance issues amongst staff.
• Ensure that all new products, initiatives and strategic changes are launched in a compliant manner.
• Manage, liaise and assist in building relationships with regulators and other business areas.
• Develop and deliver regulatory training for compliance staff.
• Maintaining an effective monitoring programme
• Develop and promote a stronger awareness of client on boarding requirements as well as assisting in the development of anti money laundering and sanctions.
• Setting department plans and programs
• Reviewing policies, procedures, and practices to ensure compliance with laws and regulations
• Coordinating with legal counsel and operating departments to ensure adherence to laws and regulations relating to new or revised products and services offerings
• Coordinating, supervising, and supporting establishment's compliance-related programs, such as compliance training, compliance testing and reporting, disaster recovery, contingency planning, and records retention and destruction
• Keep local stakeholders updated on CBE, federation of Egyptian Banks and union of Arab banks initiatives, and the impact to their business.
• Keep the Head of Compliance and other Management and Executives informed on Compliance regulations which may pose financial or reputational risks for the business.
• Ensure that appropriate compliance policies are in place and embedded to meet EM and Group and local regulatory requirements
• Monitor the operation of the compliance policies through risk management plans.
• Manage regulatory compliance coverage for the business.
• Co-ordinate progress on set targets for regulatory commitments
• Provide country support and coordination with policies ensuring these are aligned to EM and Group
• Provide guidance and support to business on all policy related activities / queries
• Managing sensitive compliance projects
• Keep tracker for the CBE, federation of Egyptian Banks and the union of Arab banks correspondence and making the necessary follow up until closure of all issues.
From May 2006- Till April 2007- Compliance Officer
Duties: • Co-ordinate all Regulatory Compliance activities across the business to ensure that all businesses comply with all relevant regulations and internal group policies provide advice and guidance to senior management in the business and staff generally, work towards building a Compliance culture across the business by building and maintaining awareness of compliance issues at all levels
• Implement procedures within the business to ensure that Sanctions are applied effectively, including ensuring the communication to all affected staff, and reporting arrangements to local Regulators and Group as appropriate.
• In conjunction with the Managing Director lead the co-ordination of all regulatory contact - between employees and domestic regulators, and between other employees of the Barclays Group and domestic African regulators
• Assist the Group Head of Compliance in ensuring that Compliance policies and procedures are properly documented and communicated to all relevant areas.
• Review, record and retain suspected money laundering reports and maintain an electronic database of the same.
• Submit suspicious monitoring reports to Local Regulators (as required), and Head of Compliance & Control in New Markets.
• Generate transactions reports for Central Compliance where required.
From April 2004 till May2006: Corporate Analyst and Rigor
Duties: • Weekly monitoring and reporting of Corporate results and production of a monthly "Business Results" pack designed to show information on progress against short term plan and business objectives.
• Design and amend PowerPoint presentations and undertake presentations to the team and leadership, monthly analysis of data relating to existing business and draw appropriate conclusions, monthly monitoring and reporting of special rates for assets and liabilities, responsible for all Corporate reporting to different areas of the bank, monthly review and reporting of new accounts opened,
• Monthly review and reporting of suspicious transactions, training of new staff on the KYC and STM procedures besides being responsible for the complaints recording and follow up.
From June 2002- March 2004: Corporate Assistant & Community Manager
Duties: • Developing & maintaining relationships with a portfolio of customers,
• Handling customers' routine inquiries regarding the bank's standard tariffs, deposit interest rates & general exchange rate information,
• Dealing with customers' general accounts queries,
• Identify ways of ensuring customers complaints are not repeated,
• Handling the donation requests according to the bank's policy.
• Handling all administrative work from handling correspondence, translation of circulars, preparing PR events including donations' events.
• Responsible for allocating donations to the right eligible communities
• Assisting the Chief Operating Officer in his daily work from follow-up for most subjects and make the necessary reminders for concerned areas,
• Responsible for communication of CBE circulars to related stakeholders and ensure understanding of the regulations
International certificate in anti money laundering
Major: Marketing
1999: Diploma in Business Administration - Ein Shams University
Faculty of Commerce & Business Administration - Helwan University - English Section