Nessa Hazel Vas

• To support the team by co-ordinating with clients, internal departments and employees of respective departments to ensure smooth operations of HRS BU’s in NER.
• Provide support to the sales team by means of prospecting, coordinating meetings, preparing quotations and making follow ups as also handling issues related to operations. Co-ordinate with operations team and organising manpower according to the requirements of clients.
• Effectively receive and act on all incoming correspondence, viz. telephone, fax and mail. Preparing and improvising introduction letters, weekly sales/quote conversion report. Following up to ensure that execution of the service is in accordance with client’s requirements.
• Redressing and taking proactive action regarding customer complaints.
• Ensure that all customer queries are responded to, relevant information shared and gathered from supporting department.
• Maintain regular contact with customers to identify their requirements.
• Keep customers informed of the progress of their orders and ensure that they are notified of any possible delays.
• Maintain and update all MIS pertaining to the sales process.
• Ensure more client interactions with the existing clients and generate more business.
• Ensure that Accounts Receivables are followed-up and maintained.
• To handle inside sales/walk in/ tele sales and meeting clients on field if required.

Responsibilities:


• Plans, develops, and establishes policies and objectives of functions in accordance with objectives of organization.
• Has multifunctional support responsibilities such as, but not limited to, administrative functions, data entry, facilities management, human resources services, answering phones, office services, purchasing, petty cash, In-charge of office stock
• Confers with organization officials to develop organizational policies and to coordinate functions
• Provides support and assistance to other functions and operating units of the organization.
• Reports to Chief Executive Officer
• Handle general office administrative responsibilities for the organization. Provide secretarial & executive services for managerial staff.
• Screen telephone & personal callers; Make and record appointments.
• Review and answer correspondence; File correspondence & other records.
• Data encoding, input, scanning and transcribing of all computer related information of the company.
• Responsible for handling queries, incoming and outgoing calls, faxes and mails.
• Prepare agenda or programs for meetings; organize meeting for the management
• File all labor information

Abilities:

• Possess excellent communication, convincing & negotiation skills
• Proactive & well organized; an excellent team player with high energy level and a strong commitment to work.
• Ability to put in extra efforts when called for.
• Looked after office administration, purchasing, accounts & Human Resources activities of the company

 Short listing candidates for various sales positions.
 Conducting preliminary interviews
 Preparing Job Postings
 Preparation of Job Descriptions
 Reference checks for new joiners
 Conducting operational training to the newly joined financial advisors and update the performance to the senior managers
 Co-ordinating the recruitment procedures
 Providing customer service on various claims and insurance procedures
 Handling underwriting proposals for medical and non medical cases.
 Liaising with head office for various insurance claims and policies
 Cash Management and Reconciliations
 Preparing management reports and presentations

 Preparation of necessary documentation for overdraft facility and loans.
 Handling customer queries
 Maintaining inter branch correspondences and files
 Handling current accounts and inward applications
 Tele Calling