nessrien elturky, counselor

nessrien elturky

counselor

Cambridge Engligh School

Lieu
Koweït - Al Koweït
Éducation
Diplôme, hospital Management
Expérience
24 years, 2 Mois

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Expériences professionnelles

Total des années d'expérience :24 years, 2 Mois

counselor à Cambridge Engligh School
  • Koweït - Hawali
  • Je travaille ici depuis août 2022
counselor à Cambridge English school
  • Koweït - Hawali
  • Je travaille ici depuis août 2022
Executive Coordinator à Aspire Bilingual School
  • Koweït - Al Farawaniyah
  • Je travaille ici depuis mars 2021

 Develop a warm and cordial relationship with parents.
 Resolve the problems between the parents and the school by contacting with Principal and VP.
 Receiving students and parents & prepare their files.
 Arrange placement teste for the students
 Make daily reports of school records.
 Preparing a monthly report on the accepted and imposed tests.
 Develop excellent customer service strategies and manage the difficulties.
 Meet with prospective parents and explain all admission details.
 Plan and direct relations programs designed.
 Translate different letter, memos, documents and meetings.
 Coordinate with business development officer and school Mandab to follow up the MOE letters.
 Cooperate with marketing team for creating the posts for our social media.

Reception Manager and Registration Officer à Harvard American Bilingual School
  • Koweït - Al Farawaniyah
  • mars 2018 à août 2020

• Conducted five school tours daily.
• Determined acceptance or denial of incoming students.
• Prepared monthly reports on student acceptance and denial.
• Assessed emotional and intellectual development of prospective students.
• Processed 35 student enrollment packages weekly.
• Maintained daily reports of the quantities of school tours, incoming calls and admissions tests.
• Recorded and followed-upend with parents regarding weekly student attendance and tardiest.
• Processed 15 tuition installment payments per day.

Operations Manager à Asnanak Dental Clinic
  • Koweït - Al Jahra
  • mars 2017 à février 2018

 Technological Proficiency, demonstrate proficiency in information technology.
 Supervising for all the administrative work at the center including purchases, following up all and HR work plus salaries for the stuff and forwarded the accountant.
 Manage Health Services, oversees the daily functioning of a healthcare center.
 Following the performance of the staff nurses, receptionist, doctors, and cleaners.
 Reporting directory to the top management weekly and monthly.
 Submitting the reports for the staff to the HR department monthly.
 Preparing the work plan for all departments.
 Implementing Policy: ensure patients’ safety, enforce rules and policies.
 Contracting with the magazines delegates to make the advertisements.
 Data Analysis, recognize trends in data to plan future projects and monitor the daily operations of
A healthcare facility.

Floor Manager for Dermatology and Ophthalmology clinics à Exer especialed clinics
  • Koweït - Al Jahra
  • mars 2016 à février 2017

▪ I do translation between American doctor and patients.
▪ Attending laser treatments (operations).
▪ Inventory management and understanding the requirement of consumables of department in loop with the
doctors and purchase department.
▪ Complete supervision and management of all machines in terms of maintenance, servicing and engaging
smoothly.
▪ having a sharp management of housekeeping of whole floor
▪ Trying to increase the business and income of the ophthalmology & cosmetology and dermatology.
▪ Handling all the social media for the both department.

insurance team leader& Chief of the Treasury à MAIDAN DENTAL CLINIC
  • Koweït - Al Koweït
  • novembre 2002 à janvier 2016

• Used the Oracle System to track patient services.
• Supervised 3 cash handling staff.
• Assessed accuracy of insurance documents and invoices completed by cash handling staff.
• Obtained treatment per-authorization from Kuwait insurance companies.
• Created and sent out invoices to insurance companies.
• Generated daily and monthly income reports sent to the auditor.

Health Fitness Club Manager à El-Bashier health club
  • Koweït - Al Jahra
  • septembre 1999 à octobre 2002

• Managed day-to-day gym operations.
• Resolved gym member problems and concerns.
• Negotiated with vendors for new exercise equipment.
• Distributed salaries.

Éducation

Diplôme, hospital Management
  • à management consulting
  • avril 2022
Diplôme, 6 sigma
  • à Alson on-line
  • janvier 2018

Diploma in 6 sigma

Baccalauréat, Clinical Psychology
  • à Cairo University
  • septembre 1998
Baccalauréat, Clinical Psychology
  • à Cairo University
  • mai 1998
Baccalauréat, Psychology
  • à Cairo University
  • janvier 1998
Etudes secondaires ou équivalent, 77%
  • à EL orman school
  • juin 1994

Specialties & Skills

Team Leadership
Office Work
Building Customer Relations
Service Companies
Problem Solving
Professional, vibrant and pleasing personality
Excellent analytical and measurement skills
Excellent analytical and measurement skills
Customer Service
Teamwork
Problem Solving
Microsoft Office
Customer Relations
managerial experience
planning
operation
organizational development
office management
payroll
marketing
negotiation
operational hr

Profils Sociaux

Langues

Arabe
Expert
Anglais
Expert

Adhésions

A member of Kuwait Public Relations Association
  • A MEMBER
  • September 2013

Formation et Diplômes

Completed the requirements for Developing Effective Supervisory Skills (Formation)
Institut de formation:
course online
Date de la formation:
January 2008
Durée:
168 heures
Completed the requirements for Customer Service Excellence (Formation)
Institut de formation:
course online
Date de la formation:
June 2007
Durée:
168 heures
Completed the requirements for Performance Management (Formation)
Institut de formation:
course online
Date de la formation:
June 2007
Durée:
168 heures
Customer Service (Formation)
Institut de formation:
Oxford training center
Date de la formation:
May 2007
Durée:
6 heures
Completed the requirements for Building Customer Loyalty (Formation)
Institut de formation:
course online
Date de la formation:
June 2007
Durée:
168 heures
Management Quality And Business Management Excellence (Formation)
Institut de formation:
Oxford Training Center
Date de la formation:
May 2007
Durée:
6 heures

Loisirs

  • * SPORTS * AEROBICS * READING * MUSIC