Coordinator - Field Collections
First Gulf Bank
Total years of experience :7 years, 11 Months
First Gulf Bank, headquartered in Abu Dhabi provides financial services across the UAE. The bank offers a variety of financial services in Corporate Banking, Treasury and Investment, and Retail Banking Services. The bank focuses on providing financial services and solutions to different target groups in the market like Private and Public institutions and retail customers.
Field Collections Supervisor / Coordinator
Monitored activities of Field collection team of 15 Field collectors and provided training for it.
Assigning monthly target for the team.
Performed regular audit on all Field collector activities.
Ensured compliance to all regulations for collection procedures
Managed multiple systems and update required information
Managed client portfolio and tracked all client activities.
Maintained knowledge of all payments and recorded it.
Tele Collector
Collection Officer (Credit Cards)
Handled bucket-4 (120+ aged delinquent accounts)
Maintained regular communication with customers and resolved issues.
Monitored inbound calls for clients for all loan product information.
Assisted to reduce delinquency and negotiate on payments.
Managed multiple systems and update required information.
Senior Sales Officer
Primarily responsible for selling Personal Loans.
Managed all bank products with regards to the processing of credit card Application, non -salary transferred loan and Business loan to listed and non listed company in UAE.
Generating prospects through cold calls, mass mapping and reference business from existing and potential clients.
Completing the primary check on the documents.
Adhering to overall quality standards and service level agreement of the bank.
Coordination with the team leader in terms of monitoring the achievements.
Among the top performers and part of the pilot team.
Consistently Achieving targets every month.
One of the major contracting and Manpower supply company based in sharjah, which have taken major projects all over UAE .
* Correspondence with the present and prospective clients.
* Meet up new clients.
* Perform feasibility studies as and when required.
* Preparation of report and making business reviews
* Presentation of company activities to the clients.
* Preparation of Quotations for operations.
* Negotiating the contracts with the clients.
* Co-coordinating activities of the company with the
labor supervisors.
2 years Post Graduation with Management & Information Technology as major subjects
1 1/2 years diploma course in computer programming and networking
3 year graduation with Zoology as major subject