Sales Assistant
Dubai Duty Free
Total years of experience :20 years, 1 Months
To provide superior quality service at all levels, maintaining co-ordeal working relationships with my fellow colleagues.
Ensure maximum sale as per daily store target.
Ensure great knowledge on products on counters in order to achieve customer satisfaction.
Ensure products are attractive to eyes of customers by maintaining excellent merchandising.
Currently part of the customer service survey audit team.
1. Employer - Dubai Duty Free
Position -Sales Assistant
Period - 15 Aug 2010 to present
Job Description
To provide a "World Class" customer service.
Channel customer requests, complaints, Suggestions & comments to the management teem.
Ensure that safe working practices are adhered to at all times.
Ensure that cash & credit sales are correct and lodged in the cash office at the end of the shift.
Ensure that the stocks & matters of importance are endorsed to the incoming shift.
Position -Crew member worked Sandwich maker.
And promoted as a shift in charge.
Period - 24-05- 2004 to 01-11- 2006
Key Responsibilities
-Maintaining excellent relationship with internal and external customers.
-Providing superior quality service at all levels, maintaining co-ordeal working
Relationship with all department heads
-Meet with all department heads to discuss how to maintain and give high
Standards of service to guest
-Monitoring on point of sells to achieve the target.
-Welcome and connect with the customers.
-Satisfying our customers without uncompromising with our standards
-Ensures all company procedures are maintained and
Followed in a consistent manner.
-Supervises and assigning specific job tasks for staff
2. Employer -Starbucks Coffee Dubai
(M.H Al Shaya Trading Company)
Position -Store in-charge (Supervisor)
Period -27 Nov 2006 to 23 June 2010
Job Description
As Store In-charge - responsible in ensuring that Starbucks "Service Experience"
Consistently is provided to all customers, quality store operations are maintained, store partners are lead and empowered in a positive manner, financial contribution is maximized as well as to ensure that company policies are implemented and maintained in a consistent manner.
Key Responsibilities
-Contributes toward store profitability by seeking opportunities to increase sales.
-Manage appropriate inventory and cost of goods control.
-Completes daily, weekly and quarterly financial reports without failing
-Ensures all cash handling and register function are performed in accurate and
Consistent manner (Maintain the audit pointes all the time)
-Keep the data or records of sales and any other figure in store
- Effectively preparing schedules and Analysis & controls the Store labor costs.
-Keep availability types of hard goods and amounts of materials, supplies, and
Merchandise are ordered and stocked in the store
-Making sure the all staff is well informed with our new products and standards
Before getting on flow
Staff Development
Train and develops partners to demonstrate all Starbucks customer service standards and "STAR" skills.
3. Employer -Delifrance (John Keels Group-French restaurant Sri Lanka)