Regional Sales Manager
PMGC Technology Group
مجموع سنوات الخبرة :23 years, 8 أشهر
Regional Sales Manager, responsible for account management and sales in managed services environment. Business revenue of £20+ million p.a. with circa 110 FTE’s, having circa 3000 customers across small business to strategic and public sector accounts. Key accounts include Public Sector accounts with 5587 users, Strategic accounts with 469 users and 695 users for example.
Regional Sales Manager
IT Services, Telephony and Network Solutions
Responsible for base revenue of £19.53 million, 56k CTN’s across 3700 customers
Responsible for company churn, key and strategic account retention, additional product penetration and base growth.
Managed integration of 2 businesses into PMGC over 2013
Retained major Public Sector Account with £1.1mil total contract value
Ensured 0 shrinkage on 56k base over 2013 in declining market
Team signed PMGC’s first ever managed services customer with £120k total contract value
Reduced base churn from 17% - 11% with further decline projected
Product specialist for mobility solutions, aligning to base of corporate customers responsible for driving revenue of fixed lines, calls, mobility solutions and inbound services.
Unified Voice and Mobility Specialist for BT Corporate
Responsible for revenue growth of set product portfolio across 500 corporate accounts
Aligned to accounts with +£5million revenue
Responsible for account landscaping, stakeholder mapping and relationship development
Revenue target of £1.8 million F/Y 2014 / 2015 for mobile
Revenue target of £1.1 million F/Y 2014 / 2015 fixed services
Additional revenue target for Inbound services and Mobile work force solutions
Vodafone Enterprise Business Channel, a fast paced B2B sales environment, responsible for annual personal revenue targets in excess £1 Million, annually contributing to multi billion pound group turnovers. Primarily acquiring new business and managing accounts to maximise retention and account growth.
• Business Development Manager
• 101% KPI performance FY 2011/2012
• Newcomer of the Year Award Vodafone UK 2011
• BESMA Telesales Professional of the Year UK Finalist 2011
• Vodafone Rising Star 2011
• Department leader in Unified communication sales (158% FY 2011/2012)
• Product portfolio covering fixed line, MO365, broadband and all mobile solutions
• Revenue driven sales strategy to maximise on profitability
• Key stakeholder network across VF Group
• Delivering all KPI’s in line with customer experience promise
• Analysis of sales data to self-manage performance
• Trainer for UC products in Small Business, designing and delivering training, to accredit staff for UC sales
Extremely fast paced and constantly changing environment. Working across all sales campaigns managing teams of sales agents, managing operations of the department along with relationships of key stake holders. Managing and training the sales process responsible for £4.3 million annual turnover contributing to annual group turnover in excess of £2 billion.
• Sales Team Manager (Inbound and outbound)
• Managed team of 20 FTE sales agents on new acquisition campaigns.
• Part of project management team responsible for acquisition and integration of Dial-A-Phone into the 4U group.
• Managed, developed, trained and applied all aspects of the sales process.
• Followed disciplinary procedures, conducting all elements of a disciplinary.
• Identifying sales and customer service underperformance in teams and across the department, introducing relevant support, training and coaching to ensure targets are met.
• Designing and implementing training sessions for the department and business.
• Managing in line with company strategy plans and goals.
• Profit and Loss accountability.
• Building, developing and maintaining relationships with internal and external stakeholders.
• Designing and delivering to department monthly business briefs with the objective of inspiring and driving individual’s performance, delivered to 100+ audience
• Managed as part of a senior management team the integration of Dial a Phone into the Phones 4U direct business.
• Personally managed the integration of all dial a phone support functions, including secondment to London office. .
• Helped to grow Dial a Phone sales channel from 2000 new connections to 6000 new connections per month.
• Significantly increased alternative revenue through training course designed and delivered by myself.
• First team in Phones 4 U history to achieve 150 new connections in one day.
Oct 2000 - May 2007: Wm Morrison Supermarkets, Leek
• Graduate Manager
• Part of management team responsible for £1 million weekly turnover
• Worked through Safeway buyout and transition period
• Extensive background working with and auditing legal paperwork as Administration Manager and duty manager, and being fully competent in doing so.
• Courses Completed: Health and Safety for Managers, Food hygiene stage 2 (for supervisors and managers)
BA Business Studies with honours. 2:1 classification