Nick Michael Quema, Airside Team Leader

Nick Michael Quema

Airside Team Leader

Dnata

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Bachelor of Science in Nursing
Experience
15 years, 3 Months

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Work Experience

Total years of experience :15 years, 3 Months

Airside Team Leader at Dnata
  • United Arab Emirates - Dubai
  • My current job since May 2010

 Handles Departure Flight Baggage and ensures the safety of its loading in the container.
 Briefing of loaders in loading of baggage’s and safety measures inside the airport.
 Ensures proper hand over of reports.
 Encoding of the Departure containers in systematize way ( DMACS, DAACS, Belt Production System)
 Ensures sending of interline baggage to specific department.
 Co-ordinates with DNATA Ground Operations concerning the return of checked in bags to passengers who have been offloaded, the re-tagging to final destination of short tagged baggage to DXB, the return of baggage for those passengers who decide to break their journey in Dubai for STPC (Stop over paid by Carrier) and the dispatch of rush baggage on other flights, so that bags are restored to their owners quickly.
 Monitor unclaimed baggage and ensures that details are quickly updated in World Tracer and that OHD (on hand) stickers are attached to these bags, contents/inventory checked and OHD file updated and placed in the baggage store where necessary, so that they can be restored to their rightful owners or to the outstations as quickly as possible.

Call Center Agent (Inbound) at Cyber City Teleservices Incorporated
  • Philippines
  • January 2010 to June 2010

 Answer inbound calls as well as assist customers who have specific inquiries.
 Build customer’s interest in the services and products offered by the company.
 Update the existing databases with changes and the status of each customer/prospective customer.
 Arrange for the dispatch of products, information packages, brochures etc. to clients and other interested parties.
 Ability to comprehend, capture as well as interpret basic customer information.
 Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments.
 Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others, give as well as welcome feedback, contribute to building team spirit, aid others to succeed
 Good social skills

Online English Tutor at Meno Gaia Incorporated
  • Philippines
  • June 2009 to November 2009

 Contacts Instructional Technology for support.
 Responsible for establishing a rapport with the students.
 Responsible for submitting attendance at the local site
 Adjusts teaching styles to meet individual needs of students.
 Maintains a healthy relation with all teaching and non-teaching staff members
 Provides activities and materials that engage and challenge the students intellectually.
 Ensures that the equipment is plugged into the electrical outlet and into the network drop.
 Understands and implements the use of information technology in lesson preparation and teaching.
 Understands the diverse background students come from, their strength, weakness and areas of interest.

Member / Piler at Sumifru (Philippines) Corporation
  • Philippines
  • January 2009 to May 2009

 Loads 1551 boxes or more of bananas in a 40 ref container
 Classifies bananas as Class A, Class B
 Writes routine reports and correspondence
 Estimates how long a job will take to complete
 Solves arithmetic problems quickly and accurately
 Regularly lifts and moves up to 13-14 kilograms per box net weights

Education

Bachelor's degree, Bachelor of Science in Nursing
  • at Mindanao Medical Foundation College
  • May 2008

Specialties & Skills

Microsoft Office
Science
Inbound
Materials
 Microsoft Office Power point
 Proficient in using SKYPE and Internet
 Carpentry
 Microsoft Office Word ’98, Excel
 House Painting using brush and roller
 Ramp walking

Languages

English
Expert