Regional Account Manager
DOCOMO interTouch MENA FZ LLC
Total years of experience :15 years, 9 Months
One of the world’s largest hotel technology service providers, delivering reliable and secure high speed internet access, interactive IPTV/VOD and IP voice telephony solutions all on one managed service platform.
Retained & renewed 116 customers (hotels) in GCC, Middle East & North Africa through attentive support delivery during contract lifecycle. Pro-actively visited major clients regularly; priorities were met from follow-up & final, approved delivery.
Up-sold add-on services, achieving 86% - 185% variable commission for years 2006-8. Processed sales orders for spare & additional hardware.
Recommended software enhancements and fixes for discovered bugs using feedback from clients and knowledge from frequent, pro-active audit testing. Quickly learnt & trained staff/clients on a variety of CRM, ERP & other relevant systems.
Developed, planned and executed dozens of successful hotel system installations and software migrations - tailor-made to customer specifications. Conducted launch and 6-monthly staff training on system, ensuring smooth operations.
Involved in various, successfully deployed projects with HQ including improved CRM software, shared services launch, Network Operations Centre efficiency and UAT for new software versions; thereby increased speed of issue resolutions & improved system & procedural quality.
Awarded Letter of Appreciation for outstanding work & visit to Tokyo Headquarters of NTT DoCoMo - January 2007.
Selected and inspected top-selling hotels and destinations within the EK airline network, procured competitive rates and optimum allotment of bookable rooms which resulted in increased bookings & market share. Achieved top-selling tour operator status for Four Seasons Maldives.
Launched & promoted new destinations, with added value of tours together with airline; including Cochin & Hyderabad. Expanded leisure & Spa offering in India. Trained colleagues & travel agents on products and presented our company to partners both in office auditorium and at regular trade shows.
Executed annual hotel brochure content, bonus offerings, data entry and on line tactical offers - meeting tight, simultaneous deadlines. Sold space to resort partners resulting in premium exposure at zero cost.
Certificate of Marketing CIM
